janae ortiz

I provided top of the line customer service when handling escalated issues via phone including fraud/dispute claims, troubleshooting website issues, fee waiver request, employee complaints and any other issues that could required supervisory assistance.

Responsible for training newly hired employees and newly promoted managers, monitoring daily sales compared to labor projections making and adjustments to schedules when necessary, ensure store was properly stocked and staffed before and after my shift, organizing effective floor plans by placing employees in areas in which they excel during peak times to ensure quality and customer service.

I delivered excellent customer service by using critical thinking and problem solving skills in order to satisfy customer requests.

As an intern I assist the talent partners and recruitment team by rating incoming applications, sourcing for potential candidates, conducting exit interviews and phone screenings, helping talent partners prepare documents and files for interviews and other administrative duties as needed.