Jana Silva

- Organising regular team, office and company wide social events. - Responsible for the communication of everything related to the office. - Managing budget for the office (activities, purchases, etc…) - Onboarding new joiners. - Managing the travel team and budget. - Leading all travel bookings, national and international. - Being a representative of organisational values in daily operations. - Responsible for purchasing and asset management. - Liaising with building management and ad-hoc suppliers. - Dealing with incoming and outgoing post. - Arranging couriers. - First point of contact for all office relation communications.

- Oversaw daily office operations for 60+ employees, improving internal workflows, communication, and overall office efficiency. - Served as the first point of contact for staff, clients, and suppliers—handling all front-of-house interactions and maintaining a polished and welcoming office environment. - Provided direct EA support to the COO, including diary and inbox management, travel coordination, meeting preparation, and confidential communication handling. - Arranged hotels, airport transfers, and executive dining reservations. - Delivered private PA support such as gift sourcing, and planning key events. - Led onboarding for new starters, including IT equipment setup, welcome inductions, and coordinating training schedules. - Oversaw HR administration including payroll submissions, holiday tracking, probation reviews, and onboarding documentation. - Administered Microsoft 365 accounts and software licences; liaised with IT for system troubleshooting and office tech & security improvements. - Planned and managed office events, team-building socials, and weekly perks (Team Activities & Social Drinks), supporting company culture. - Acted as facilities liaison, overseeing repairs, contractor access, and workspace maintenance. - Maintained company credit card and handled purchases, invoices, and reconciliations in Xero. - Greeted and directed visitors and clients to ensure a seamless guest experience and uphold a professional image. - Collaborated with the leadership team on office expansion projects, process improvements, and internal initiatives.

- Managed the smooth day-to-day operations of a corporate office with 130–150 staff attending daily, ensuring all facilities, supplies, and support services ran efficiently. - Delivered front-of-house leadership, welcoming high-profile guests, coordinating concierge and security teams, and maintaining a professional and welcoming environment. - Provided EA-style support to senior executives, including ad hoc diary coordination, meeting scheduling, and internal comms. - Organised internal and external events—from team socials to leadership off-sites, managing logistics, venues, catering, and follow-up. - Supported executive communications by drafting team updates, preparing reports, and ensuring follow-up on action items from meetings. - Led compliance processes and internal audits to maintain health, safety, and regulatory standards across the workspace. - Managed vendor relationships, supply contracts, and office procurement to ensure quality service and cost control. - Coordinated IT and building maintenance issues, acting as the central liaison to resolve disruptions efficiently. - Tracked inventory levels of office supplies, preventing stock shortages.

- Delivered professional front-of-house service in a high-end hospitality setting, managing bookings, payments, and VIP guest interactions. - Handled customer queries, complaints, and refunds with diplomacy and efficiency, ensuring a consistently high standard of client service. - Managed sensitive guest data in line with GDPR, upholding confidentiality and compliance across all reservations and records. - Supported the General Manager in departmental planning and service improvements. - Responded promptly to phone and email enquiries, enhancing customer satisfaction and retention. - Assisted with on-site event planning and logistics, coordinating internal teams and external suppliers to deliver seamless private functions.

- Provided full PA support to a private landlord managing a portfolio of residential properties across London. - Handled diary management, calls, inboxes, travel arrangements, and company card transactions. - Maintained accurate digital and paper records, including tenancy agreements, contracts, and compliance documentation. - Uploaded and updated property listings across multiple platforms (Rightmove, Zoopla, OpenRent) to ensure visibility and accuracy. - Assisted with tenant referencing, ID verification, and credit checks; ensured a smooth tenancy setup process. Drafted tenancy agreements, arranged key handovers, and handled renewals and exits. - Monitored and ensured ongoing property compliance, including EPCs, gas safety certificates, and insurance documents. - Managed rent collection and followed up on outstanding payments or invoices. - Acted as first-line support for tenants and liaised with the maintenance team to coordinate timely repairs. - Attended occasional viewings and supported the landlord in lease negotiations to secure favourable terms.