Jan Ozga
Customer Care Specialist @ Vilgain
About
Hi! I have 3 years of experience in customer service within the dynamic e-commerce and tourism sectors. My professional foundation stems from the gastronomy industry, where I learned to work effectively under time pressure and maintain the highest standards of service. Areas of Specialization: Systems & Tools: Proficiency in Salesforce, Intercom, Freshdesk, and IFS. Process Management: Experience in maintaining SLA metrics, multichannel support, and complaint resolution. Languages: English at B2 level (Upper Intermediate) and native Polish. My professional goal is further specialization in CRM and ERP systems, with a focus on moving towards IT consulting and implementing solutions that optimize business processes.
Poland
Gdansk Metropolitan Area
Information Technology & Services
Business Process Optimization, ERP, Kluczowe wskaźniki wydajności, Zarządzanie sprzedażą, Proces sprzedaży, Komunikacja, Negocjacje, Administracja sprzedaży, Angielski, Sprzedaż, Freshdesk, Inwentaryzacja, Onboarding pracowników, Zarządzanie zespołem, Rozliczanie finansowe, Obsługa systemów POS, Praca pod presją czasu, MerlinX, Sykon, Multichannel Support
Experience
Customer Care Specialist
Vilgain
Managing multi-channel customer support and operational workflows, including cross-functional coordination, community moderation, and translating market feedback into actionable insights for marketing and logistics.
Customer Support Associate
Wolt
Warszawa
Handled user and courier inquiries in a bilingual environment, utilizing Intercom and Salesforce. Managed return and complaint processes supported by the Iterable platform, ensuring compliance with company policy. Collaborated with operations departments to optimize response times, maintaining high SLA indicators.
Customer Support Specialist
Wakacje.pl
Gdansk
Provided comprehensive customer support during the booking process using Freshdesk. Verified offer availability and conducted post-sales support in industry systems MerlinX and Sykon. Achieved sales targets through active upselling and expert advice on tourism products.
Retail Sales Associate
HalfPrice
Gdansk
Efficient handling of sales transactions and cash settlements while maintaining high standards of accuracy. Providing active customer advice on product selection and achieving sales targets through effective upselling techniques. Ensuring the aesthetics of merchandise displays and supporting the organization of promotional activities to increase store traffic.
Senior Sales Assistant
Latto Gelato
Gdańsk, Woj. Pomorskie, Polska
Responsible for the full onboarding process and training of new team members on service standards and POS systems. Conducted regular stocktakes and managed inventory to ensure sales continuity. Settled cash takings with 100% accuracy and maintained the highest Customer Experience (CX) standards in direct guest interactions.
Jan Ozga's Contact Information
Phone
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