Jan Lawrence Dela Cruz

Aide in bridging relationships between assigned accounts and internal Cardinal Health teams to ensure flawless service. Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests, and initiatives. - Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives - Build and maintain long-term trusted relationships with customer to support retention and growth of the account. - Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.

Execute training & education for customers onsite to provide an enhanced experience with Cardinal Health products. Continuously engaging with Sales and Marketing in aligning project strategies. - Managing accounts to provide service and support across NPWT, Nutritional Delivery, Compression, Thermometry, and Incontinence. Traveled to provide services in over 20 locations across the U.S. and remotely serviced in 5 countries. - Engaging in driving awareness for both Internal/External customers alike to provide on-site, in-depth training for products and services. Offering in-services, ENFit conversions, ND and SCD device updates/upgrades, and thermometry calibration. - Developing positive relationships with customers through a focused approach on troubleshooting and resolving issues for a greater customer experience.

Maintained careful measure and statistical analysis of inventory and warehouse activities. Consistently improved efficiency of operations and workflow through understanding functions of inventory. - Tasked to prioritize profiling stock to optimize space utilization to reduce replenishment cost, resulted in more efficient ways to stock, pick, pack, and ship. Performed daily task such as AIMS, facility profiling tool, and SAP. - Operated Powered Industrial Machinery with outstanding safety record. Proficient in inbound/outbound operations to execute receiving/order placement responsibilities, while ensuring safety of others and avoiding unnecessary accidents. - Performed monthly preventative maintenance tasks to include inspections of eye-wash station, Chem vault storage, and proper P.I.T. safety logs. Ensured safety of workplace by practicing 5 “S” program, T.R.I.M.W.O.O.D., safety observations, Lean/Six Sigma.

Dedicated seven years to serve in U.S. Army Reserve as an All-Wheeled, Heavy Duty Mechanic and Operator. - Completed training at Fort Jackson, South Carolina as mechanic and three months training as heavy equipment operator in Reno, Nevada. - Conducted service, inspection, repairs, and maintenance on all equipment to include excavators, loaders, HMVEEs along with other military-grade vehicles. - Tasked to lead a convoy with military personnel and equipment during a six-day cross country event through rough terrain and civilian estate, while ensuring safety and security.