jan bruno

* In my role as a Sales Support Assistant, I was responsible for providing support to 15 Electronic Sales Specialists (13 of which are remote), 2 remote Sales Managers, and 1 remote Sales Director. * My job duties included: *  Providing management with accurate sales reporting *  Updating materials for customer presentations *  Assisting sales team: *  In procuring marketing collateral *  In service-related activities (online customer requests, expense reports, RFPs, meeting coordination, etc.) *  With the completion of correct and accurate product order forms *  With requests for customer training (completion of training forms and SLAs, Evolve registration) *  Working with the fulfillment team on updates to the product order form database and corrections to order forms *  Assisting with the management of the internal order inbox to ensure signed order forms are received from the customer in a timely manner *  Running regular salesforce.com and Excel reports providing management highlights products of initiatives

Daily administrative and customer support for sales team, supervisors and management. Duties include providing customer service via the 800 telephone line & the email proxy box, including instructor requests for textbooks & support materials, current pricing & publication availability information, bookstore requests, & miscellaneous services. Design, coordinate, & execute physical mailings for special campaigns; execute email campaigns including designing templates, creating survey options, executing emails using Outlook & Word and/or the campaign function in Salesforce.com, & handling professor responses to campaigns. Provide other support for sales reps to include technical support inquiries, supplement availability, & cataloging previous selling season marketing information for recurring use. Check status of orders.

* In my role as a Project Coordinator, I was responsible for supporting a team including managers, consultants and peer advisory. I take pride in my ability to independently prioritize multiple tasks, ensuring that all team members received the support they need. * My job duties included: *  Research, maintain and present project status information to assist management in tracking consultation contract activity *  Assist in creating proposals, correspondence and presentation materials *  Coordinate workshop and conference planning by identifying presenters, assembling materials, submitting invoices, and ensuring presenters are paid in a timely manner *  Monitor annual contracts for and maintain positive relationships with Consultants *  Support day-to-day department operations including follow-up on Salesforce opportunities *  Arrange and coordinate special events and other projects as assigned *  Create and maintain monthly webinars in Marketo and WebEx, and create follow-up surveys for participants