Jamir Nadaf CISM, CISA, MBA

Following the transition to LevelBlue during AT&T’s strategic restructuring, I lead global cybersecurity operations, managing teams across India and Europe. My role focuses on driving resilience, innovation and strategic alignment in a fast-evolving threat landscape. ➤ Highlights: Currently, I lead three critical domains: ☑️ Network Security – Oversee 24/7 monitoring and defence for 2,000+ enterprise clients using FortiGate, Cisco and Palo Alto technologies. ☑️ DDoS Operations – Direct prevention strategies and rapid-response protocols to mitigate large-scale DDoS threats. ☑️ MTDR (Managed Threat Detection & Response) – Supervise comprehensive cybersecurity operations including threat monitoring, incident handling and risk mitigation. One of my core initiatives involves AI-driven transformation, where I champion the deployment of Microsoft-based AI agents to streamline technical processes and enable round-the-clock automation, dramatically enhancing speed, accuracy and scalability. I also lead business reporting and analytics efforts, turning complex operational data into actionable insights for leadership. Collaboration is key, I work closely with senior stakeholders to ensure every cybersecurity strategy aligns with larger business objectives, reinforcing a secure and scalable digital future.

🏢 AT&T A Telecom, Media, and Tech Provider offering wireless, broadband, internet, and telephone services, along with networking solutions. 🚀 Results-Driven Operations Leader | Customer-Centric Strategist | Transformation Champion As Associate Director, lead operations, manage teams and devise bespoke client solutions. Collaborate with business leaders to expedite key initiatives. Offer expert consultation, design solution architectures, conduct data analysis and troubleshoot reporting solutions. ➤ Highlights: ☑️ Implemented 'Follow the Sun Model' for 24/7 support, set up Security Operations Center, and championed operational excellence through dashboard benchmarking and automation. ☑️ Established Security Operations Center (SOC) to deliver tailored support for customers, ensuring exceptional service delivery and satisfaction. ☑️ Led initiatives to benchmark dashboards across departments, automate processes, and provide comprehensive insights into product and customer management. Optimized resource allocation, workflow efficiency, and yielded substantial productivity gains. ☑️ Introduced a cost-effective Power BI Dashboard, reducing reporting time and improving productivity, while also enhancing employee training and customer satisfaction through rigorous feedback monitoring and migration strategies. ☑️ Demonstrated exceptional man-management skill by leading and training multiple teams to excel in technical proficiency and automation skills, while also mentoring duty managers to develop effective leadership capabilities. ☑️ Revolutionized reporting procedures by creating and implementing a cost-effective Power BI Dashboard, enhancing reporting procedures and providing real-time insights. Reduced time spent on recurring tasks significantly, leading to increased productivity. ☑️ Managed customer NPS feedback and addressed detractors. ☑️ Facilitated team migration for cost savings.

As an Operations manager in cybersecurity, I led a dedicated team responsible for ensuring the security of our valued customers and supporting over 3000 shared users of network security products. My role encompassed a wide range of responsibilities aimed at driving process improvements, implementing cybersecurity measures and effectively managing escalations. ➤ Highlights: ☑️ Led establishment and operationalization of a comprehensive Security Operations Center (SOC), ensuring seamless cybersecurity operations and adherence to industry standards. ☑️ Acted as central point of contact for high-profile clients, managing end-to-end services including network security, incident response and product upgrades, while leading a 24/7 Managed Security Operation Center team. ☑️ Analyzed and consolidated customers' revenue streams to develop integrated support models, driving significant revenue generation through combined offers. ☑️ Drove change initiatives, managed incident responses, and fostered team development to maintain superior customer service standards and enhance operational efficiency. ☑️ Implemented Python automation to streamline customer support processes, improving call response times and overall satisfaction. ☑️ Monitored NPS surveys, analyzed customer data, and resolved detractors' issues to maintain optimal satisfaction and retention rates. ☑️ Received 'AT&T Community Impact Award' for leading COVID-19 support efforts in India, demonstrating strong government relations and leadership within the community.

Promoted from Global Tier 3 Engineer to Team Lead to oversee Managed Security Services (MSS), ensuring smooth 'day two operations' for network and cloud security. ➤ Highlights: ☑️ Oversaw Checkpoint Refresh/Upgrade Project, ensuring seamless transitions and minimal disruptions for customers. ☑️ Enhanced security infrastructure, mitigating risks through automation, streamlined processes and reduced manual effort, resulting in improved productivity and accuracy. ☑️ Developed Python and Perl scripts for automating tasks on Check Point firewall and IronPort proxy, including backup and pre-/post-health checks scripts for change implementations. ☑️ Conducted internal technical training sessions, mentoring multiple Tier 2 engineers. ☑️ Led technical transitions for new products, addressed critical issues through discussions with management and vendors for resolution.

Responsible for driving initiatives to enhance centralized and automated network management systems, focusing on Incident Management, Problem Management and Change Management processes. Serve as a technical escalation team member for Networks and Security, managing the migration and integration of customer VPNs and configuring Cisco PIX Firewall, ASA, and Check Point devices. Proficient in vulnerability management using Qualys Guard and Perl scripting, while ensuring optimized network security and performance through annual code upgrades and proficient management of routing protocols and VPN configurations. Additionally, manage various network devices to streamline operations for internal and customer networks.

➤ Highlights: Implemented centralized and automated network management, including establishing the new office for Spectrum Global Fund Administration. Oversaw network infrastructure for Wipro Client Spectrum Global Fund Administration.

Managed IT operations for 5 locations; led Trend Micro Antivirus team, provided nationwide IT training and contributed to network design. Upgraded infrastructure from simple LAN to managed security network and streamlining centralized site management.