Jamil Bhatti

e-Mobility Manager

About

Identify service needs through data analysis, surveys, and feedback. Develop service strategies for optimized delivery and improved spare parts availability. Analyze recurring technical issues and monitor Service KPIs. Conduct dealer staff training, prepare technical training plans, and coordinate courses. Develop comprehensive and user-friendly technical manuals. Conduct dealer audits and develop improvement plans. Plan and manage field tests and trials for product improvement.

Country

Pakistan

City

Lahore District

Industry

Automotive

Skill

Service Operations, Automation, Training Delivery, Customer Experience, Engineering, Strategic Thinking, Service Engineering, Business Planning, Agricultural Machinery, Staff Training, Sales Services, Strategy Implementation, Operations Management, Troubleshooting, Teamwork, Forecasting, Customer Contact, People Management, Training, Management

Experience

e-Mobility Manager

Nova Mobility Pvt. Ltd

2022-5 - Present · 4 yrs 4 mos

Pakistan

e-mobility, e-performance, network development, aftersales

Manager Aftersales & Customer Services

Kenex Appliances (Appliances City Pvt. Ltd)

2018-10 - 2022-4 · 3 yrs 7 mos

Pakistan

Kenex is Pakistan's premium home appliances company, manufacturing a large number of home appliances, home entertainment, SDA, BA and kitchen accessories, etc. Served on account of Aftersales Services nationwide, set up several repairs labs, aftersales facilities, and home services teams, set up retail centers for other than warranty, trained the teams, and set parts KPI on consumption and defect/damage basis! In coordination with production staff, set new limits for warranty and liability on product range!

Manager Aftersales Services (Vigilance, Portfolio, Dealer Development)

Automotive Division of United Auto Industries Private Limited

2016-12 - 2018-9 · 1 yr 10 mos

Pakistan

Pakistan's first national 2-wheeler bike setup. Managed a large territory, and contributed to the development segment for competitive USPs. First-time developed low-economy fuel engine for domestic market. Adopt the new skill set for united bike, trained and developed hundreds of dealerships on product training.

Manager Aftersales Services

Atlas Honda LTD

2004-10 - 2016-11 · 12 yrs 2 mos

Pakistan

The exclusive Japanese Premium Bike manufacturer in Pakistan. Developed Aftersales Services Business Model first time in the history of Pakistan. Categorically designed dealership network across the country for aftersales services and support. Lead the Asia-Osciana project successfully, in addition to the Pakistan bike market, lead the Australian Bike market and for on Honda's platform.