jamie brand

* Provided remote support to Comcast Internet customers * Troubleshooted network connectivity issues on Windows, Apple, Chromebook, Android, Amazon, gaming console, printer, and Smart TV devices * Assisted 15+ customers per day * Documented all calls thoroughly and consistently * Upheld company policies consistently to provide reliable service to all customers * Educated customers and provided next steps and self-help resources * Helped create internal documentation for more effective troubleshooting

* Manage and train 4 employees * Increase customer satisfaction through improved customer service and training * Handle and reduce claims, resulting in retaining multiple long-time and new customers * Design, print, and finish promotional material and other content in MS Office and Adobe CS6 * Communicate with vendors, clients, and others to complete assigned tasks * Provide notary services according to company policies and Texas Law * Assist owner with sales goals and contests

As a Content Specialist Intern at exSite, I wrote proposals, contributed to their blog, helped run their social media, edited their web content, and revised and updated their user guide.

Activities and Societies: Society for Technical Communication, Member Technical Communication Student Organization, Vice President Delta Epsilon Iota, Founding President Sigma Alpha Lambda, Member