Jamie Daniell Chong

Delivered technical presentations, solution workshops, and live demonstrations for AI-powered contact center solutions, including omnichannel voice and chat platforms, unified agent desktops, AI chatbots, AI voicebots, and AI-driven quality monitoring systems, aligned with enterprise digital transformation initiatives. Designed and implemented conversational AI solutions, including FAQ-based, generative AI, and hybrid chatbot and voicebot architectures, tailored to client operational needs and customer engagement requirements. Prepared RFPs, tender responses, technical proposals, and solution documentation in collaboration with sales and project teams to support enterprise solution bidding and procurement processes. Executed proof-of-concept (POC) deployments, including chatbot and voicebot implementations, to validate solution feasibility, performance, and client satisfaction. Collaborated closely with clients, vendors, and internal stakeholders to align technical capabilities with business objectives, optimize solution adoption, and support end-to-end presales activities for contact center and AI integration projects.

Focusing in FWA CPE, GPON product, work as pre sales engineer and work closely in sales team to understand customer’s requirement, business environment and formulate project win strategies and value proposition for proposals. Participate in sales business such as RFI, RFP, RFQ and other bidding work, assist the business to identify demand, determine the bidding model and program. Cooperate with R&D to conduct software and hardware testing overseas and provide timely 2 and accurate feedback on test results. Assist overseas customers (Egypt, Europe) to carry out technical training, new product promotion and demonstratio

1. Focusing in Base Station Active and Passive Antenna Pre-Sales, work closely in sales team to understand customer’s requirement, business environment and formulate project win strategies and value proposition for proposals. 2. Engage internal stakeholders such as product, engineering service deliver, assurance when and where required to ensure the proposed solution is supported through from order to delivery. 3. Supporting presales including solution design, request for quotation, BOQ, pre-sale testing and extensive customer centric communication to ensure business success. 4. Produce and deliver formal technical proposals and solution presentations to key customers. 5. Identify key customer requirements and coordinate with Product Management and Solution Teams to ensure that these requirements are implemented in the products roadmap.