Jamie Daniel

Strategic technology and security executive responsible for enterprise architecture, information security, and IT–business alignment across the City. Serving as Chief Information Security Officer (CISO), I set the city’s security vision and lead risk, identity, and security programs. I drive enterprise architecture, technology strategy, and governance to ensure scalable, secure, and cost-effective solutions aligned to city priorities. I lead IT business relationship management to strengthen partnerships, translate business needs into technology outcomes, and ensure disciplined delivery, budgeting, and performance across the portfolio.

Responsible for leading a team of Technical Account Managers who are the primary operational point of contact for customers. Responsibilities include helping to plan, review, and oversee ongoing operations of business critical applications.

As a member of a senior management team, the Executive Director contributes to and leads planning efforts to achieve organizational goals by vetting and prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies. This position is responsible for analyzing, recommending, and implementing changes and improvements in work processes, reporting needs, artificial intelligence (AI)/ machine learning, and applications related to Advancement Services for the entire University Advancement division.

Provides leadership to Information Management Services who is responsible for technical, analytics and database support for Auburn Advancement. Responsible for the strategic vision for the technology team, as well as leading the planning and execution of all systems, hardware, and software implementation and support, as well as data reporting. Serves as the senior IT representative for Advancement on University committees, and is the primary point of contact for IT communications between Advancement and the Office of the CIO. Provides CIO and CISO duties to the Auburn University Foundation.

Provides strategic leadership, operational management, and budget oversight for enterprise systems, administrative applications, networking, telecommunication, web, servers, and network and data security. As a member of IT senior staff, participates in the development of strategies, decisions, and resource allocations to achieve the objectives and goals of IT in support of the University’s mission. In consultation with the CIO, sets policies and procedures for carrying out projects and assigned work.

Responsible for leadership of web application development team, ERP support, Facilities technology and desktop support team. Direct reports include: 1- Help Desk Supervisor, 2- Technical Leads, 4- System Analyst/Programmers, 4- ITS professional staff. Member of IT leadership team with strategic oversight of campus IT initiatives. Communication officer responsible for all official technology communications to campus regarding system maintenance, outages and projects.

Selected to lead newly formed desktop support team to achieve consistent support outcomes, standard operating practices and excellent customer service. Responsible for setting college hardware & software standards. Direct reports included six desktop support technicians/ analysts supporting OS build creation, printer support, account management and 750+ computers to manage through the computer lifecycle. Member of IT leadership team with strategic oversight of campus IT initiatives. Project manager and campus communication officer for IT.

Charged with the creation, initial strategic planning and budget for a new Academic Technology team. Direct reports included five professional staff responsible for technology training, student support, computer lab operations, media technology support and Moodle (learning management system) administration.

Promoted to this position to assist Director with planning and management of the technical support department. Increase in direct reports and areas of responsibility. Direct reports included six professional staff responsible for help desk, media services, technology training and campus computer labs. Campus correspondent for IT department. Change Manager.

Promoted to this position based on commitment to excellent customer service. Successfully changed campus perception of an “un-helpful desk” to a professional support desk. Completed data analysis of support calls, emails and tickets and successfully advocated for the addition of a full time professional staff to the help desk. Direct reports included two professional staff responsible for help desk operations.

Hired as the only technology specialist dedicated to train college faculty and staff on the use of technology tools including Microsoft Office, the campus portal, the campus LMS (Blackboard, Moodle) and basic technology tips. Created custom curriculum for the School of Education, the administrative support staff and the Registrar. Delivered the technology section of new employee orientation training.

My Masters in Public Administration experience expanded my knowledge, skills and abilities as they relate to management, finance, leadership and research.