jamie budzyn

myTEAM TRIUMPH West Michigan Chapter is an athletic ride-along program created for children, teens, adults and veterans with disabilities who would not normally have the opportunity to experience endurance events, such as triathlons, marathons and road races. Our Angels are the individuals who help to facilitate this by running, biking or swimming with our Captains who are our assisted athletes. As Angel Director, I help to recruit and sign up Angels as well as coordinate teams, prepare race grids, race day protocols/timelines and provide communication with Captains & Angels prior to and during race day. We also work with race directors to coordinate race day information and logistics to ensure seamless execution of our events.

As a Service Advisor I was responsible for greeting customers as they entered our Service Department; generating a workorder based on their vehicles needs and then dispatching work between 4 specified technicians. I was also responsible for contacting the customer and explaining diagnostics or maintenance needs of their vehicle and providing them with a detailed estimate. Prior to the implementation of our Appointment Coordinators, I was also responsible for scheduling appointments.

The Business Development Cente involves wearing many hats. I am responsible for scheduling service appointments for 3 dealership locations; making contact with customers that have ordered parts; contacting Recall customers and engaging with our customers through Social Media. I have assisted in helping to fix IT issues with our dealership software (ADP) as well as building and correcting our Service Pricing Guide software.

As a Customer Solutions Specialist I am responsible for assisting our sales team with providing our customers with the highest level of customer service. My daily responsibilities are order entry, management and tracking; coordinating shipments with our logistics department; assisting customers with parts information, warranty claim assistance, order information and information pertaining to shipments. I provide weekly shipment lists created with Excel to provide open order visibility and management to my distributors. I am also the appointed super-user for our CRM system within my business unit and help to provide assistance to my co-workers on questions/concerns pertaining CRM entries and entry management.