James T.

o Designed and delivered complex technical solutions across multiple products and technology, ensuring alignment with customer requirements while driving customer revenue growth, profitability and market competitiveness o Collaborated with internal stakeholders to define and support non-standard solutions, addressing immediate customer needs while contributing to the long-term product roadmap o Built and maintained strong strategic relationships with major global technology vendors and partners to strengthen solutions offering and enhance competitive advantage

Responsibility Pre-sales role o Provided pre-sales consultation and developed cost-effective, resilient, and innovative ICT solutions that enhanced customer satisfaction and supported winning proposals for both international MNCs and local enterprises o Acted as the overall solution architect, integrating network solutions with managed ICT services and ensuring that partner-delivered ICT solutions aligned with customer requirements o Conducted proactive reviews of customer networks, identifying gaps and recommending improvements to drive network optimization and performance enhancement o Partnered closely with customers and internal Account Management teams to build long-term trusted relationships and ensure seamless solution delivery o Designed and proposed advanced SD-WAN and security solutions leveraging major vendors such as VMware Velocloud, Fortinet, Versa Networks, and Silverpeak, alongside CASB solutions (Zscaler) to strengthen enterprise security postures.

Pre-sales role responsibilities • Working with the Major Account and Services salespeople in the region to identify, target and prioritize consulting opportunities for driving NCS sales • Positioning our solution offerings to potential customers through formal presentations, sales calls, demonstration of proof-of-concept, and written proposals • Gathering customer’s requirements through meeting • Documenting the customer’s current environment (infrastructure & costs) • Analysing the customer’s requirement and develop recommendations to reduce costs, improve processes and/or improve management of the total environment • Preparing proposal with tangible benefits and/or saving for the customer Technical Service Manager role in Shanghai • Leading & managing a team of 7 engineers in Shanghai the day to day running of the overall IT operations • Building and developing a strong local IT team. Develop high awareness of corporate governance and risk management framework in Shanghai • Transferring project management knowledge and pre-sales skill to the local IT team • Participating and influencing relevant global initiatives in support of regional goals • Overseeing project management, ensuring delivery of plans and scheduling within budget • Setting up of maintenance helpdesk to support customers in Shanghai and Suzhou • Providing pre-sales and consultancy for customers in China • Assisting NCS Shanghai to attain Cisco Premier Reseller in China • Aliasing and building up relationship with business partners to deliver cost effective solution in China Achievements • Implemented numerous multi-million dollars network projects for customers in Singapore and China. • Internal posting to Shanghai Branch in Year 2003 under Asian Business Fellowship (IE Singapore’s ABF). • Leaded a team of 7 engineers (including 2 CCIE) in Shanghai and Suzhou to complete multi-million dollars projects for MNCs and SOC (Singapore Operated Company).