Jameson Sow

• Apply appropriate technical knowledge to operate a technology area in areas of server administration, technical security management, performance management, etc. • Integrate technical knowledge and business understanding to create solutions for customers. • Resolve technical incidents within my technical area or work with team members from subject matter expert to resolve more complex/cross-technology incidents. • Identify potential escalations and alert management proactively. • Proactively provide solutions to prevent problems from occurring in area of responsibility. • Recommend and implement appropriate solutions to meet moderately complex customer needs within area(s) of technical responsibility. • Identify additional services that could lead to future service revenue growth. • Provide technical consulting during contract renewal discussions. • Build strong relationship with management in assigned accounts. • Influence delivery decisions on assigned account plans. • Drive Customer Expectation management as part of escalation process. • Manage small projects/programs in the team.