Jameson Olsen

•Oversees the design of websites, email newsletters, brochures, signs and any other marketing and advertising concepts •Works in unison with advertising and sales managers from other companies, as well as upper management of the company •Assists in the development of trade show plans and budgets consistent with marketing objectives •Manages all pre-show planning activities including placing orders for show logistics, arranging exhibit space and utilities •Oversees booth selection, staffing, registration, housing, attendees travel coordination and pre-show communications • Coordinate and attend company-sponsored events • Manage inventory and shipments of booth properties, product samples, booth graphics, and marketing literature • Influence media buying • Manage social media websites

Part Time Position •Responsible for securing private gifts from individuals, corporations and foundations to support the chamber’s signature, fundraising events and silent auctions •Develop advertising concepts, themes and promotions for multiple signature and networking events throughout the year •Plan, develop and implement a year long membership recruitment program •Build and maintain positive relationships with new and old businesses to generate interest in Chamber membership •Responsible for securing $3,100.00 of new Chamber memberships on a monthly basis

•Creates and maintains effective relationships with local high school administration and community organizations •Makes effective presentations at local high schools and other organizations to generate interest in ITT Technical Institute •Participates in the planning, organization and execution of Open Houses and other reputation development events at the college •Assists the Director of Recruitment in analysis of recruiting reports and marketing opportunities within the local community •Able to read and decipher high school transcripts and have a working knowledge of high school graduation requirements

T.O.P.S Auditor/Trainer •Managed operations of the T.O.P.S Management Program •Responsible for training & development of new supervisors on the T.O.P.S process •Conducted 1-on-1 sessions with Team Leaders to improve coaching skills •Responsible for coordinating & conducting monthly audits for T.O.P.S •Liaison between the Boca Raton facility & the North Lauderdale T.O.P.S management team •Spot checked the implementation of the T.O.P.S processes & procedures on various accounts Human Resources Coordinator/Recruiter Nov. 2010-April 2011 •Managed day-to-day operations of the Human Resources Office, adhering to policies & procedures •Interviewed potential new employees, coordinated & performed new hire orientation for over 2000 employees •Built effective relationships with community partners to identify potential employment opportunities •Was part of a team of three who were in charge of recruiting, interviewing & hiring candidates for an account ramp up of 1,500 agents in a two & a half month time frame •Carried out responsibilities in the following functional areas: departmental development, Human Resource Information Systems (HRIS), employee relations, training and development, benefits & compensation •Facilitated termination of employment for failed drug tests & failed background checks WAHA Assistant Project Manager Jan 2010-Nov 2010 •Oversaw WAHA Cybervisors •Maintained project files & documentation •Monitored calls for quality control purposes; performed deep dives on calls supplied by the vendor •Managed payroll corrections for all WAHA staff •Tracked agent and/or Cybervisor progress & performance Technical Support Team Leader Sept 2009-Dec 2009 •Managed a group of more than 15 technical support representatives •Ensured group exceeded monthly target goals & all polices were being properly enforced •Monitored calls for quality purposes & coached employees on ways to improve •Assisted representatives in finding suitable solutions to resolve customer issues

Continuation of the position above. Quality Control Manager •Oversaw quality analyst staff, making sure their productivity is on target to meet goal and report any low performers •Interfaced with all levels of management regarding quality program, SLA’s, and daily updates via weekly calibrations between Team Managers, Quality Analysts, and Vendor •Performed daily audit accuracy reviews and deep dives on vendor provided IR and CSAT data to provide feedback to Quality Analysts for improvement •Tracked vendor requested process changes and monitored for compliance