James Miller

I'm the person fleets call when the tech needs to actually work in the real world. As a Field Application Engineer at Merlin Solar, I sit at the intersection of engineering, sales, and operations; equal parts technical expert, customer advocate, and problem-solver. My job is to take complex energy systems and make them perform flawlessly in some of the most demanding environments on the road. • Customer-facing technical lead for onboard solar, shore power charging, gensets, and alternators • Own pilot programs end-to-end; installation, commissioning, data analysis, and performance validation • Translate fleet requirements into tailored energy solutions and deliver data-driven insights that accelerate purchasing decisions • Rapidly diagnose and resolve system-level issues in fast-paced, ambiguous field environments • Train fleet maintenance teams and third-party installers; develop installation protocols and documentation • Voice of the customer to engineering and product; turning field feedback into continuous improvement • Cross-functional coordinator across sales, engineering, operations, and fulfillment to ensure flawless execution Every fleet is different. Every problem is different. That's exactly why I love this work.

Headed logistics and maintenance operations for a $500 million fleet of 10,000 vehicles, enhancing operational efficiency by 10% through policy enforcement and resource optimization, and minimizing downtime by 15%. Facilitated cross-functional training and mentoring programs, expanding collaboration and accountability, resulting in a 25% improvement in leadership performance and a 20% boost in team effectiveness. Reorganized procurement processes, curtailing supply chain delays and shortages, and multiplying readiness by 12%. Achieved 15% cost savings by optimizing resources and dwindling waste across operations.

Managed a team of 64 in preventive maintenance for a $150 million fleet, increasing uptime by 20% and trimming supply costs by 15% through optimized inventory management. Redesigned administrative workflows, shortening paperwork and increasing operational efficiency by 30%. Developed training programs to refine technical proficiency, leading to a 25% performance increase across maintenance teams.

Managed a $164 million fleet of 8,000 vehicles, improving uptime by 15% through strategic resource allocation and policy implementation to slash downtime. Acted as the primary liaison between leadership and operations teams, ensuring seamless communication and continuous operational capability. Revamped inventory systems, cutting downtime by 20% and reinforcing resource utilization. Launched safety programs, lessening equipment-related incidents by 25% and strengthening compliance with safety standards.

Administered logistics for 25,000 pieces of equipment valued at $164 million, improving readiness by 20% through process streamlining and collaboration with external partners to lower downtime by 15%. Designed leadership-focused training programs, enhancing team leaders' effectiveness and strengthening team performance by 20%. Implemented preventive maintenance and risk management strategies, securing 10% cost reductions. Developed quality assurance protocols, cutting equipment failures by 15% and ensuring compliance with standards.

Directed fleet operations for a $112 million fleet of 10,825 vehicles, achieving 100% readiness and reducing downtime by 20% through workflow optimization and external partnerships. Launched quality assurance programs, augmenting equipment reliability and curbing failure rates by 20%. Facilitated training for 29 employees and 22 supervisors, which surged overall proficiency by 10%. Advised senior leadership on operational strategies, aligning maintenance goals with organizational objectives to elevate overall effectiveness.

Coordinated logistics for 1,380 pieces of equipment valued at $25 million, securing a 98% readiness rate by revising maintenance protocols and reducing unscheduled repairs by 20%. Guided recovery operations for large-scale missions, trimming recovery time by 15% through strategic resource allocation. Transitioned to new ERP systems, minimizing inventory discrepancies by 25% and boosting logistical accuracy. Devised training programs, inspiring team efficiency and boosting performance by 10%.