
james hodge
pmo manager
About
With over 15 year’s working in the Telecommunications industry, I have gained experience in a wide array of technologies to include cabling and infrastructure, telecom, voice, data, VOIP transformations and -48v power systems. I am currently serving in the PMO Management role to a global customer base including Fortune 50 Enterprise clientele such as HP, WWT, and IBM, with projects ranging in budget from $5K – $20M. In this role, I assist account managers in developing solutions for technology and deployment services to fit their client’s needs, transition those services into steady state programs, and provide full cycle project management. I have been successful in these achievements utilizing a foundation built on ITIL and PMI standards with focus on customer service and account retention. I strive to keep the customer first, my company next, followed by my department, and myself. I find this coupled with the proper balance of optimism and realism nurtures successful business relationships.
united states
mount juliet
telecommunications
program management, account management, strategic planning, system deployment, project planning, program development, large scale deployments, global delivery, international project management, service management, itil service strategy, managed services, vendor management, wireless, voip, unified communications, telecommunications, lan wan, telephony, data center, ip, networking, security, wan, cisco technologies, integration, hardware, pmp, network design
Experience

program manager
black box network services

project manager- special projects
black box network services
* Management of the national services team providing deployment and field services support for low voltage cabling and networking projects. * Management of the low voltage cabling and networking support call center. * Managed multiple national cabling and networking deployments including VOIP, network upgrades, server upgrades, C5e installation as well as break/fix and IMAC service accounts.

senior field technician
black box network services
Managed the onsite delivery for a rapidly expanding retail customer, including the creation of complete implementation manuals, process development, and assisting account management in RFPs and finance. Worked with Cat-5, 6, coax, and fiber optics in various commercial applications. Skilled in VOIP, DVR security systems, camera, phone switches, copper and fiber cabling, audio and video, superstructure and ironwork.

pmo manager
black box network services
Education
tennessee technological university
james hodge's Contact Information
Phone
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