James Huang

Digital Transformation & Platform Leadership • Led enterprise-scale digital transformation initiatives across logistics, telecom, and service platforms, acting as Project Manager and Systems Architect for mission-critical systems, including a new Far Eastern Group Logistics Center. • Designed and delivered scalable API and integration platforms connecting six systems across four companies, enabling rapid business model innovation and accelerated time-to-market through Agile delivery. AI Strategy & Data-Driven Operations • Defined and executed AI strategy by applying machine learning and optimization algorithms to core operations, transforming decision-making and operational efficiency. • Improved forecast accuracy from 85% to 99.5%, reduced transportation costs by 25%, and delivered a potential 11% annual cost reduction through AI-driven logistics optimization and Genetic Algorithms. Business Innovation & Leadership • Drove digital business innovation by leading the launch of new revenue-generating services, including “Virtual ReCharge”, delivered end-to-end within 3 months and scaled to multi-million NTD monthly revenue. • Led and mentored a team of 10 software engineers, overseeing core systems such as 3PL logistics and handset repair, while continuously incubating and scaling new digital and AI-enabled business lines.

AI Education Strategy & Thought Leadership • Co-authored bestselling textbooks on Machine Learning and Deep Learning, now widely adopted by high schools across Taiwan and Hong Kong, shaping early-stage AI literacy and talent pipelines. • Recognized as a thought leader in AI education, bridging academic rigor with real-world applicability. Digital Learning Platforms & Market Expansion • Designed and delivered a comprehensive portfolio of technology courses across online and in-person platforms, serving adult learners, university students, and K–12 education. • Introduced and scaled CodeCombat, a market-leading gamified programming platform, contributing directly to revenue growth and market expansion. Corporate Training & AI Capability Building • Served as a technology lecturer and corporate trainer, delivering high-impact programs on Python, Julia, Data Science, Machine Learning, and Deep Learning for enterprises and educational institutions. • Specialized in translating complex AI concepts into engaging, business-relevant learning experiences, accelerating organizational AI capability and digital transformation readiness.

Digital Platform Innovation & AI Ecosystem Leadership • Played a foundational role in building T-Brain, Taiwan’s premier machine learning competition platform (often referred to as the “Kaggle of Taiwan”), driving a 400%+ increase in team participation per competition and establishing a national AI innovation ecosystem. • As Project Manager and Machine Learning Lecturer, led internal innovation programs including the 2016 Ideathon, accelerating data-driven thinking and cross-functional innovation. Global R&D, AI Strategy & Product Enablement • Led the R&D function of the Trend Micro Global BA Portal, sustaining platform competitiveness while enabling continuous innovation across global teams. • Defined and executed Machine Learning and Deep Learning initiatives, including text analysis, sentiment analysis, and predictive modeling, directly supporting renewal revenue growth and product intelligence. • Strategized, designed, and delivered a comprehensive product benchmark platform, strengthening product positioning and data-driven decision-making. Enterprise Digital Transformation & Global Leadership • Directed multiple enterprise-wide digital transformation platforms, including the Global Employee Portal, Global Legal System, and an internal cross-platform mobile app (iOS & Android), significantly improving collaboration, operational efficiency, and internal service delivery. • Led and mentored globally distributed technical teams, delivering the Trend Micro Global Tech Support site, recognized as Best Tech Support Website (ASAP, 2011). • Engineered a real-time mobile app reputation and security scanning service, enhancing mobile application risk management and security posture.

Digital Service Platforms & Commercial Impact • Led high-performing technical teams to deliver self-service digital platforms serving 2,500+ authorized stores and dealers, significantly enhancing user experience and enabling value-added services that drove sales growth. • Positioned digital platforms as a commercial enabler, aligning technology delivery with front-line business outcomes. Information Security, Service Excellence & Governance • Championed information security and IT service management excellence, leading the organization to achieve BS7799 / ISO 27001 and ISO 20000 certifications. • Established the company as the first telecom operator in Taiwan to obtain these accreditations, strengthening trust, compliance, and operational maturity. Executive Recognition & Performance Excellence • Awarded the IT OMEGA Award on three occasions, recognizing sustained excellence, leadership, and impact across multiple large-scale digital and transformation initiatives.

Large-Scale Program & Public Sector Digital Transformation • Directed multi-million-USD large-scale software and system integration programs for government and public-sector organizations, with full accountability for scope, budget, risk, and delivery. • Successfully delivered complex, mission-critical systems while balancing regulatory, stakeholder, and operational constraints. Multinational Delivery & Infrastructure Systems • Led cross-border, multicultural engineering teams across Taiwan and China, leveraging strong leadership and governance to execute large-scale infrastructure programs. • Delivered the Kaohsiung Rapid Transit Automatic Fare Collection (AFC) Project, demonstrating proven capability in multinational coordination, systems integration, and critical infrastructure delivery.

• Led the design and implementation of a nationwide self-service web platform serving 2,500+ authorized stores and dealers, driving a step-change in operational efficiency. • Reduced service activation time from 60 minutes to just 7 minutes, significantly improving service quality, customer satisfaction, and front-line productivity, while validating the platform’s commercial and operational impact.

Led and implemented Taiwan National Police Agency Intranet System.

Joined startup and new product development team as a system analyst. Implemented new ERP software using IBM SanFrancisco Java framework.

Joined startup and Implemented data interchange and integration with 7-Eleven (shipment) and ABN AMRO Bank (batch credit card transactions) using Microsoft Visual Basic and SQL Server.