James Wen

• Led daily last-mile outbound transportation operations across multiple feeder-line warehouses, ensuring all sorted parcels were dispatched on time through close coordination with warehouse sorting teams and external carriers. • Evaluated, onboarded, and offboarded transportation vendors based on service reliability, on-time performance, and operational compliance, improving dispatch stability and accountability. • Coordinated daily transportation capacity planning to ensure sufficient truck availability for outbound volumes while maintaining operational efficiency. • Stepped in to support critical warehouse operations, including forklift operations, during staffing shortages to protect outbound commitments and service levels. • Oversaw warehouse operational readiness, including sanitation standards, safety inspections, and waste management coordination, without disrupting daily dispatch schedules. • Maintained consistent outbound performance in a fast-paced environment by prioritizing critical tasks and resolving operational issues proactively.

• Led day-to-day last-mile transportation and logistics operations at a warehouse fulfillment center, planning and optimizing driver schedules and delivery routes through TMS to support high-volume fulfillment. • Coordinated workload allocation for 50+ drivers daily, balancing delivery capacity, service levels, and operational targets across multiple routes. • Supported driver capacity scaling by managing onboarding processes for 1099 drivers, ensuring compliance with operational standards, documentation requirements, and performance expectations. • Maintained compliance documentation and tracked key operational metrics using Excel dashboards and reporting tools to support data-driven decision-making. • Worked cross-functionally with warehouse teams, supervisors, and operations leadership to resolve execution issues and improve overall workflow efficiency. • Monitored safety protocols and performance indicators related to driver behavior, vehicle conditions, and delivery accuracy to maintain consistent service quality.

• Founded and operated a small-scale logistics and fulfillment business, managing end-to-end operations including service delivery, scheduling, cost control, and customer satisfaction. • Managed owner-operated local fulfillment and last-mile logistics services, supporting order staging, delivery coordination, and small-batch distribution. • Built and maintained operational workflows covering order tracking, expense reporting, basic routing, and performance monitoring to ensure reliable service execution. • Coordinated contractor-based work models (1099) when needed, aligning workload priorities, service standards, and delivery timelines. • Sustained consistent business operations over a multi-year period through diversified logistics services and repeat customer relationships.