
james sayen
deskside support specialist
About
Experienced Deskside Support with a demonstrated history of working in the information technology and services industry. Skilled in BMC Remedy, Remote Desktop, Software Installation, Networking, and Requirements Management. Strong support professional with a BS focused in Computer Science from George Mason University.
united states
sterling
information technology and services
bmc remedy, computer security, help desk support, information security, troubleshooting, technical support, security, active directory, networking, remote desktop, windows 7, system administration, hardware, blackberry enterprise server, software installation, requirements management, requirements analysis, laptops, vpn, windows xp, wireless, testing
Experience

drive test engineer
motorola
* Drive pre-established routes in the DC/Metro area testing cell phone prototypes and software using subscriber radios, laptop, and GPS equipment. * Setup phone, laptop, GPS equipment, and software application for iDEN/CDMA testing. * Monitored bandwidth, signal strength/quality, audio and other miscellaneous defects of test phone. * Worked on special data testing projects other than voice testing. * Documented and saved all test data on both hardcopy and softcopy. * Involved in training of new employees for voice testing and some special data tests. * Trained to assist Team Leads in duties such as Scheduling, Flashing Phones, Checking and Uploading Data.

it service desk analyst
lockheed martin

deskside support specialist
leidos
Leidos is a science and technology solutions leader working to address some of the world's toughest challenges in national security, health, and infrastructure. The Company's 19,000 employees support vital missions for our government and the commercial sector, develop innovative solutions to drive better outcomes, and defend our Nation's digital and physical infrastructure from ‘new world' threats. Leidos is headquartered in Reston, Va. and had approximately $5.06 billion in revenues for fiscal year 2015, on a pro forma basis, following the spin-off of the company's technical, engineering and enterprise IT business on Sept. 27, 2013.
Education
george mason university
computer science
northern virginia community college
computer science
james sayen's Contact Information
Phone
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