james richmond

* Oversaw all aspects of a record setting daily ($1.6M) & seasonal ($27M) sales year during Derek Jeter’s final season. * Helped to implement new creative retail ideas. * Maintained inventory stock levels to ensure re-order of top sellers throughout the year. * Created and tracked new financial and sales data throughout the season. * Helped maintain and troubleshoot point of sale system (Counterpoint) throughout the stadium. * Efficiently worked with other departments and the New York Yankees to promote the brand. * Worked directly with the HR department to properly staff events and create the summer internship program. * Helped to promote and maintain the standards and practices of Legends Hospitality.

* Lead daily store operations, Open/Close. * Maintain inventory levels in all locations. * Scheduling employees and regulating overtime. * Keep the daily store visually appealing while introducing new products. * Receive and distribute new inventory. * Run sales reports and issue commissions. * Ensure customer service is always the main priority. * Provide Retail Pro assistance and troubleshooting.

* ●Directly work with Hero Ventures & Marvel to plan, create, and operate the retail portion of The Marvel Experience. * ●Performs buying of merchandise duties. Analyzes vendor, products, and categorical performance. Researches new and current retail trends. Strives to develop and create new custom products. Communicates to the client on the merchandise plan and its execution, hits, and misses. * ●Involved in the hiring of all management staff, hourly workers, temp agencies, and non-profit groups. * ●Responsible for financial results of the operation. Oversee financial statements, P&Ls, and budgeting activity. * ●Researched and implemented new Point of Sale for the unique traveling show (Revel). * ●Responsible for all daily operations and business affairs.

* Perform duties for world class organization, New York Yankees as well as major concerts, football, soccer, boxing, and other events. * Hiring, evaluating, scheduling of more than 200 union employees. * Ensure that all 25+ retail locations are stocked, staffed, and efficient. * Limiting overtime hours. Distributing payroll and commissions. * Create a rewards program for employees to maximize customer satisfaction.

* Led fitness and sports activities aboard various Royal Caribbean ships throughout the world. * Delivered award winning customer service and events up to and beyond Royal Caribbean expectations. * High profile work with many different cultures and environments.

* Provide direction, supervision, and development for all departments at First Energy Stadium * Responsible for day-to-day operation at First Energy Stadium * Directly oversee Warehouse operation/staff as well as year round retail store operation * Work closely with GM and Buyer for ordering and maintaining inventory levels * Lead implementation of Legends' hiring practices and procedures in conjunction with Customer Service goals * Work with GM to ensure & maintain operational budget and financial reports * Operate within labor/operating cost guidelines * Build and enhance Legends' relationship with Browns employees and fans