James Tyler

Salesforce Product Owner @ Furniture Village

About

Digital Product Owner with over 10 years’ experience in eCommerce, growing through technical, analytical, and product-focused roles at Furniture Village. I currently own the development backlog for our Salesforce Commerce Cloud (SFCC) storefront, working closely with internal stakeholders and development partners to deliver continuous improvements across the site. Over the years, I’ve contributed to large-scale replatforming, complex API integrations, performance and UX optimisation, and the delivery of tools and features that balance commercial impact with customer experience. I’m comfortable operating at both strategic and hands-on levels, defining requirements, managing cross-team delivery, and ensuring technical changes align with business goals. I'm also experienced in release planning, testing, documentation, and communicating change clearly across the organisation.

Country

United Kingdom

City

Bedford

Industry

Retail

Skill

Salesforce Commerce Cloud (SFCC), Product Ownership, Jira & Confluence, Agile Delivery, eCommerce, Agile Methodologies, Agile Project Management, Scrum, E-commerce, Technical Support, Analytical Skills, Data Analysis, Retail, Sales, Salesforce, Salesforce.com, Salesforce.com Administration, Salesforce Sales Cloud, HTML, Microsoft Excel

Experience

Salesforce Product Owner

Furniture Village

2022-7 - Present · 4 yrs 3 mos

Milton Keynes/Slough, England, United Kingdom

Own and manage the SFCC storefront backlog, aligning technical developments with eCommerce strategy Collaborate with internal teams and external developers to deliver website enhancements on time and to spec Lead grooming, UAT, prioritisation and stakeholder comms for all BAU and project work Deliver features such as enhanced order tracking, upselling logic, new basket templates, and API-based data integrations. Act as point of contact for development partners and internal teams (UX, Marketing, Content, IT)