James O'Hare

Leading the commercial team at Sitoo covering the management of our amazing customers and recruiting new brands to the movement Retail demands maximum agility, yet many brands are still crippled by legacy tech. Our mission is to ensure Sitoo is the unstoppable force that delivers real-time, seamless commerce and massive competitive advantage for our customers. This role is about building a world-class commercial organization that helps our customers do what they do best, delivering exceptional retail experiences. Key Focus: Scaling Revenue Growth | Commercial Leadership | Global Expansion | Modern Retail Tech.

My goal as VP UK at Sitoo is to help scale the UK business. This will touch all dimensions of the business, including building the team, our presence within the UK and most importantly focus on our UK customers (both current and future) so that they can make the very most of Sitoo solutions. We have a passion for Retail and our team are relentless in their endeavour to help brands transform their in-store experience through evolving their point of sale solutions and very importantly connect them all to the Sitoo partner network who are the best of breed solutions & agency partners across the whole Retail Tech ecosystem.

Leading the business for LINK Mobility in the UK. I see myself as the MD of a SME here in the UK, despite being part of one of Europe's largest CPaaS solution providers. Looking forward to getting my hands dirty with accounts, audits, operations, customer support, sales, account management, marketing, service delivery and a million and one other things MDs of small businesses have to do ;o) To what end? Our team are on a mission, a never ending pursuit of driving up the standards customer communication. The pandemic was supposed to have "accelerated" digital transformation and instead, two years on how many times have you been on hold to "due to the unprecedented volumes created by Covid.19, all our advisors are busy...." LINK UK are working with fantastic brands to ensure their customer service teams can deliver great customer experiences, help reduce fraud and help marketing teams engage in the fight for consumers attention with interactive messaging experiences that delight while improving ROI.

Led the Sales & Customer Success teams for the Commify UK & Ireland business in our mission to help our customers deliver amazing customer experiences by digitally transforming their customer communications. Whether that is the amazing account management teams delivering advice and guidance on using messaging solutions or the customer success teams who ensure the customers get the best possible service and success from using the products. The team challenged the customers thinking and use best practice from across all industries to challenge conventional wisdom. Happily, this in turn helps customers increase sales, communicate service messages, process payments, reduce the cost to serve with digital communication, help retain their high value customers and help staff communicate efficiently. The team grew revenues and profit for the UKI business year on year, delivering exceptional results, count some of the most recognisable brands as a our partners and our messaging solutions are multi-award winning, including the Queens Award for Innovation in 2020.

Roles at Experian: Sales Manager in Public Sector: Responsible for business development from existing and new clients and sales management of an account management team in the Public Sector division at Experian. Key responsibilities include the personal development of a team of account managers, timely and accurate forecasting of month on month revenue and developing new business opportunities for both the account managers and new business teams. Working across all of Experian's services, in marketing, fraud investigation and identity the team liaise across the public sector including: Large government departments, agencies and organisations operating in central government; Local Government; Police and Fire and Rescue Services; Health Authorities Account Management / Business Development / Project Management I have developed my career at Experian by carrying out roles which has added to skills and experience over a ten year period. From an account executive in 2003, account management and through to business development. The sector I worked in for the majority of this period was the public sector (5 years) with time spent in other sectors such as insurance, retail and financial services.