James Nzavwala

General Manager @ Serena Hotels

About

As a General Manager of GomaSerena Hotel, I lead a dynamic team that delivers the guest promise and creates a guest-centric culture. I have 17 years o xerience in hotel industry.

Country

City

Kenya

Industry

Hospitality

Skill

Business Analysis, Financial Analysis, Analytical Skills, Data Analysis, Standard Operating Procedure (SOP), Guest Service Management, Hazard Analysis and Critical Control Points (HACCP), Event Management, Hotel Management, Communication, Microsoft Office, Internal Controls, hotel internal control systems , hotel standards, Budjet forecasting, Customer Relationship Management (CRM), Strategic Planning, Change Management, Business Development, Continuous Improvement

Experience

General Manager

Serena Hotels

2019-8 - Present · 7 yrs 2 mos

Democratic Republic of the Congo

- Leading & motivating a winning team - Overseeing training of Brand Standards - Did pre-opening set ups for a 109 rooms property between August 2019 to September 2020 - Coordinated recruiting, training, and development of the entire hotel staff during the pre-opening period - Successfully supervised implementation of SOP's for above departments. - Coordinated structuring and implementation of Hotel operating budgets for both revenues & costs

Deputy General Manager

Serena Hotels

2016-7 - 2019-7 · 3 yrs 1 mo

Kigali City, Rwanda

Food and Beverage Manager

Serena Hotels

2012-3 - 2016-6 · 4 yrs 4 mos

Kigali, Kigali City, Rwanda

Room Division Manager

Serena Hotels

2010-3 - 2012-3 · 2 yrs 1 mo

Kigali City, Rwanda

Did pre-opening set ups for a 109 rooms property. - Recruited , trained , develed and led the operational teams of all departments ( Front Office, House Keeping , Food&Bevarage , Laundry,..)