James Nickel

Provide a full range of IT services for businesses including the below: Work as the direct on-site resource for projects and consultations requested by customers Work independently throughout the week providing periodic project updates to management Installation and management of Meraki, Watchguard, Fortinet solutions Start to finish wireless surveys and implementations. Advanced layer 2 and 3 switching for network segmentation and security Installation and management of virtualization services such as VMware and Hyper-V Office365 deployment and management with advanced configurations Implementing and maintaining compliance needs such as PCI-DSS, HIPPA Deployment and management of monitoring solutions including Solarwinds, LogicMonitor, AlienVault.

-Participate in the planning and coordinating of future new business installations -Take part in the decision making related to implementations, infrastructure, and support -Setup and configure WatchGuard firewall and VPN connections at new locations -Setup and configure workstations, printers, and scanners to connect to medical applications using Citrix -Provide elevated support for the Help Desk service department -Manage and execute my own schedule and work load with minimal supervision

-Monitored, discovered and repaired system problems to over 100 servers (80+ Virtual) -Manage and update all servers with the use of WSUS -Perform and monitor backup and restore job with Symantec Backup Exec 2010 R3 -Manage and monitor virtual machines with the use of VMware 5.0 -Monitor Exchange 2010 for all users and ensure all databases are functioning and backed up regularly -Monitor and correct issues related to the BlackBerry server ensuring high uptime and availability -Ensure all systems are up to date and protected with Symantec Endpoint Protection

Help Desk Support - Provided 24/7 network support to over 700 users - Managed and supervised trouble tickets through ticketing software - Managed user / computer accounts and security policies through Active Directory - Responded to daily trouble calls via telephone and e-mail to effectively answer any user inquiries - Established and wrote standard operating procedures (SOP's) for customer support activities including: ticketing process, parts ordering process, and maintenance practices Network Administration - Performed daily backups of all systems - Performed preventative maintenance on all network devices - Monitored and reported on systems availability, performance, capacity and security - Fielded, troubleshot, diagnosed, and resolved all network connectivity issues - Installed and removed network cabling, and devices in an constantly changing environment - Performed maintenance of servers, including installation of patches, hardware upgrades, and system configurations required to keep systems operational - Developed and maintained network topology maps - Created and maintained systems documentation to reflect current configuration status and to track trends such as availability and response time