James N. Vinci

I provided executive-level technical leadership regarding budget, strategy, information security, architecture, operations, project management, service management, vendor management, product implementation, professional services, and production support. Additionally, I outlined technology vision and strategic plan to guide 150-member global team to align with the business goal of delivering SaaS-based software point-of-sales (PoS) solutions. • Implemented NIST-based information security program with PCI-DSS, SSAE18 and ISO 27001 audits. • Restructured enterprise into multidisciplinary Scrum teams to enhance SDLC output including 40% increase in predictable product delivery, 53% fewer client-facing defects, 5% overhead cost reduction. • Management and allocation of $20+ million IT Operating and Capital budget. • Outlined uptime and performance metrics for service level agreements (SLAs) and incident response protocol. • Fostered culture of innovation by establishing a data science group to enhance data product offering. • Devised sourcing and retention strategies for top tier IT talent through collaboration with talent management. • Aligned corporate goals and supplier priorities through creation of vendor management program. • Unified all technology teams with attainment of key corporate goals using townhalls and breakout meetings.

In this role I was accountable for managing the entire business unit function from profit and loss (P&L) and product strategy to design, sales, and marketing for the industry leading SaaS based default mortgage servicing and real estate marketplace solution. I also expanded the scope of the role to include Chief Technology Officer (CTO) duties supporting $45M+ in revenue, 45% market share, and 325+ worldwide employees. • Improved sales pace 300% YoY during market downturn. • Initiated deployment of an Amazon Web Services (AWS) lambda-based site showcasing listings which contributed to $14M in annual revenue generation. • Pioneered a blockchain-based data immutability option by partnering with Factom. • Increased annual releases 25% by implementing hybrid Waterfall and Agile methodology that allowed customers planned testing window of 10 days. • Reduced support costs nearly 20% by devising metadata driven ETL platform. • Vital contributions of technical expertise and product leadership awarded HousingWire’s HW TECH100™ list for most innovative businesses in US mortgage finance and real estate for four consecutive years. • Provided thought leadership as panelist discussing implementation of Red Hat Enterprise Application Platform, Expo speaker on the technological advancements supporting foreclosure and bankruptcy, and lead panelist addressing the implementation of Blockchain solutions in the mortgage industry.

I oversaw client relations, IT strategy, product and professional services delivery, information security, governance, and compliance for Equator pre- and post- 2013 acquisition by Altisource. I played a vital role on the executive team in designing and deploying advanced solutions to enhance and expand business operations. Additionally, I directly supervised architecture, engineering, security, audit, compliance, IT operations, IT service management, call center, project management, client relationship management, and professional services function. • Devised a multiyear technology strategy to increase platform stability to five nines while scaling to 7M+ daily events, allowing for 98% of all traffic to return in under three seconds. • Transformed technology architecture from Adobe ColdFusion based stack to a three-tier architecture involving Microsoft SQL Server, Node.js, JBoss middle tier with BPM tools and Angular JS front end. • Ensured in-depth client, PCI-DSS, SSAE18, and ISO 27001 audits by continuously improving the NIST based information security program. • Decreased defect-based rework 75%. • Generated $65M in annual revenue through presales, contract negotiation, and GSE service implementation. • Fostered performance-driven global culture by mentoring employees and creating team-oriented environment, resulting in low attrition rate and average staff tenure of six years including offshore employees and partners.

I co-founded a Technology Consulting and Integration firm dedicated to easing the pain and cost of complex enterprise integrations. I expanded operation from three to 15 people and $0 to $4M in revenue within two years. In addition to supervising every aspect of revenue generation, P&L management, and the design and implementation of growth strategies including product quality and client satisfaction, I recruited, retained, and collaborated with highly skilled personnel to ensure operational success. I also orchestrated design and delivery of complex enterprise applications. Additionally, I aligned branding and marketing to drive both short- and long-term strategic revenue, profit, partnership, and re-investments before being recruited to support another startup. I also established profitability by building and maintaining a B2B international moving platform based on Tibco Business Works that facilitated the end-to-end logistics of international relocations.

In this role I created software systems dedicated to streamlining data handling across the mortgage and lending landscape before merging with Decade Systems and ultimately accepting a purchase offer from Lydian Data Services to complete successful exit strategy. Throughout my tenure I ensured the delivery of worldwide eBusiness consulting and implementation services that assisted mortgage lenders in leveraging existing corporate assets to automate process and integrations to improve business performance. In addition to directing the entire solution life-cycle from pre-sales and production support to business process management (BPM) and document management solutions., I served as trusted advisor to internal leadership team regarding direction and overall business strategy while supervising entire consultant team, offshore partners, engagements, resource management, standards and procedures, and customer relationships. • Integrated standard operating procedures, governance framework and knowledge base. • Outlined measurable goals to drive project performance including reviews, salary and bonus standards. • Established customer satisfaction and Help Desk performance targets.