James M.

In my current role as a Client Director, I am responsible for FluidOne's Enterprise Accounts and a team of Enterprise Account Directors. I am targeted with developing and managing our EADs, as well as protecting and growing our base of key clients. Our key accounts are some of the most well-known organisations in their industry and we deliver services to them globally. These accounts have a strategic partnership with FluidOne for Enterprise IT Solutions and Managed Services, Cyber Security, Unified Communications, Mobile Services and Connectivity. Through our network of class-leading partners and vendors, including Microsoft, Fortinet, Cisco & Cisco Meraki, 8x8, Starlink, all major connectivity providers, mobile networks and hardware manufacturers, FluidOne are strongly positioned as an end-to-end provider of IT, Cyber and Communications Technology for mid-market plus organisations. We deliver services across the world and have an enviable and consistently high Net Promoter Score that well exceeds the industry average.

Account Director responsible for Elite Groups most prestigious and highest billing accounts. Managing a portfolio of telecoms and IT products and services including UC, Voice and Mobile and Connectivity. Responsible for protecting and growing £millions of contracted revenue. Using my experience and skills to help customers improve efficiencies and identify ways of using technology to generate new revenue streams. Clients and industries include: NHS Major Airlines Local Gov Science and research Travel and Hospitality Retail Elite hold premium partnerships with all major vendors and networks including Mitel, Microsoft, Vodafone, O2, EE, Gamma and BT, working as part of a virtual team to deliver these services.

Responsible for building on and enhancing existing client relationships by delivering new, innovative products and services into BT's Corporate customer base. Working together with an outstanding team of Account Managers and our Partners we provide best in breed technology solutions and professional services in a bespoke way to each customer. We provide the full IT Suite of products including: • Fixed and Wireless Infrastructure • Security • Cloud • Desktop Partnering with all major partners including: • Cisco • Meraki • HP • Microsoft • Akamai Across all verticals including: • Retail • Manufacturing • Engineering • Sport • Construction

Senior Account Manager, responsible for managing IT and Telecoms accounts within The Public Sector. Working closely with my customer to understand current & future strategy, processes products and technology. 10 years’ service and delivery experience with a service focused, consultative approach Objectives Include: • Maintain and grow major Public Sector Accounts • Work with customers and products through various frameworks including all ten lots of RM1045 • Manage and deliver significant opportunities through framework tenders • Regular Service and Account Reviews Customers include: • NHS Trusts • Hospitals • Surgeries • Borough and District Councils • Housing Associations

Ownership of the Service Relationship with Daisy Distributions Key Accounts with a contracted revenue of over £4,000,000 P/A. Working closely with Key customers and Business Partners, reporting into the Head of Channel. Managing a plethora of products and services as part of The Daisy Portfolio including Network Services. Mobile, Connectivity and Telephone Systems. • Manage the Service Experience of 30 corporate and public sector customers with a contracted revenue in excess of £400k PCM • Schedule and chair regular Service Reviews • Provide Service Performance Reports • Understand the ongoing strategy for all accounts in order to maximise growth opportunity and product penetration through • Work closely with the associated External Business Partner to deliver service excellence and uncover growth opportunity and engage early in the process • Use commercial awareness and understand clients budget limitations to qualify and pre-empt further opportunities • Identify areas for continual service improvement and implement processes to do so • Responsible for Major Incident Escalation andperform Root Cause Analysis to prevent re-occurrence through Problem Management • Identify and eliminate Single Points of Failure • Supplier Management • Reduce and prevent account churn • Provide onsite support for clients and act as their advocate within Daisy • Engage relevant sales and technical specialists on new solutions and involvement from introduction through design stage and to completion • Post implementation billing analysis • Work with product and suppliers to create bespoke solutions • Implement billing reports to identify common trends and proactively manage increased, unusual or fraudulent activity • Escalation point for customer issues and incidents • Implement Service Improvement Plans • Utilise experience to achieve best result for customer and Daisy • Uncover competitor activity • Temporarily manage additional accounts where required until issues resolved

Introduction to Russian for adults.