james john

cloud ops administration assoc manager

About

Service Management professional with exposure in * IT Service Management(Incident, Problem & Change Management) and management of Enterprise Service Providers. * IT infrastructure and Application services. * Processes defined in Enterprise space (Operations as well as for End to End communications). * Reporting and QA.

Country

india

City

bengaluru

Industry

information technology and services

Skill

it service management, service delivery, it operations, major incident management, reporting and analysis, change management, creative problem solving, problem management, event management, vendor management, management, service management, strategy

Experience

cloud ops administration assoc manager

accenture

business development engineer

sterling and wilson

2010-10 - 2011-3 · 6 mos

* Job profile included conducting market survey of entire Kerala region for Diesel Generators and reporting to head office. * Analyzing competitors’ business model and presenting a commercially viable model to the management. * Strategizing with higher authorities for the positioning and launch of new product. * Successfully shortlisted prospective dealers for the organization after thorough analysis about their market potential and strengths to suit our interests.

vendor duty manager

ibm

2011-4 - 2013-11 · 2 yrs 8 mos

* Customer:BHP Billiton * Focal point for customer escalations and issues – mostly relating to incidents, problems, Infrastructure Changes. * Focal point for Enterprise Service Provider escalations * Consolidated incident, change and problem statistics across performing suppliers * Management and development of communications (including QA of communications relating to Incidents) * Support of the change management process through the facilitation of “Emergency Change” and “Urgent Change” reviews and approvals * Monitored supplier compliance to cross supplier processes during incident resolution * Performed incident analysis, managing service providers to identify remedial actions and tracking progress * Monitored performance of service providers and reporting non compliance to cross supplier processes.