james stump

chief operations officer

About

More than 20 years of diverse leadership experience in the restaurant, retail and sales industries. Achieved tremendous success in every position, opening new locations, turning around struggling operations, and driving sales, profit, customer satisfaction, employee engagement, and other KPI's to top-tier rankings. Expertise in sales management, operations management, planning, budgeting, P&L & financial management, payroll control, inventory management, project management. community relations as well as being a proven trainer, talent developer and a proud U.S. Military Veteran.

Country

united states

City

haymarket

Industry

restaurants

Skill

restaurants, strategic planning, team building, customer service, marketing strategy, food, restaurant management, new business development, menu development, budgets, operations management, franchising, food and beverage, income statement, food service, public speaking, management

Experience

chief operations officer

scexperts

chief operations officer

frytastic

2008-6 - 2013-1 · 4 yrs 8 mos

Owned and operated top sales volume location in a franchised food concept. Instumental in developing operations manual, menu items, price points and strategic marketing programs for franchisor. I have a thorough knowledge of food, beverage, restaurant operations, guest relations and profit & loss management.

president

valley craft industries, inc.

1993-1 - 2008-4 · 15 yrs 4 mos

Managing Partner of a new start up corporation. Managed all operational matters associated with sales, profit and loss, marketing, business development, customer service, advertising, purchasing, training,quality assurance, banking and accounting.

general manager

wawa, inc.

2013-3 - Present · 13 yrs 7 mos

* Our Core Purpose is "Fulfilling Lives, Every Day."Voted as "America's Favorite Convenience Store", Wawa operates a chain of more than 700 convenience retail stores (over half offering gasoline) located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia and Florida. Each store offers a variety of freshly brewed coffee, fountain beverages, and bottled teas and drinks. You'll also find a large fresh food selection, including built-to-order hoagies and specialty beverages and an assortment of soups, sides and snacks. Guided by our company values, Wawa employees come to work each day with a passion to serve our customers and our communities. As a privately-owned company, we are dedicated to sustain these qualities and values for our associates. Some of our benefits include: * Employee Stock Ownership Plan (ESOP) * Wawa, Inc. 401(k) Plan * Medical/Dental/Prescription Coverage * Annual Wellness Screenings & Health Coaching * Educational Assistance Plan