James Heine

Identify, formulate and promote data-driven approaches to enhance mobile device secondary markets. Evaluate data sources and develop prototype data streams to support PrologMobile data products and services. With 3GPP / ETSI / GSMA specifications as a backdrop, identify how network and device attributes affect reverse supply industry dynamics, and how mobile network operators adopt and adapt to technical changes. Co-author of patent on data-driven measurement of device compatibility for mobile devices in circularity.

Manage HR portfolio of approximately 45 staff members and non-staff between 25-30; Support and manage procurement activities falling under DCPI and UNEP with particular attention to World Environment Day and other flagship events; Support and manage the IT assets of the division; Support the management of the financial and budgetary operations of the division; Other to assist in the smooth operation of the division and contribute to UNEP's effectiveness in implementing its' mandate. Support implementation of the Umoja ERP system at the divisional level, protecting HR, Procurement, and Finance activity continuity.

James' experience in Japanese internet services and online projects, combined with his MBA (McGill MBA Japan) helped him identify new projects for development and market entry in Japan. He focused primarily on open-source implementations of services new to Japan that have highly targeted user segments and strong traction potential, and oversees ideation -> implementation and beyond.

Reconceptualized IOM Kenya's Mission with Coordinating Functions for the Horn of Africa website and content to provide a more visual, multimedia, and social media capable presentation of the situational challenges, work programmes, achievements, and outputs. The site, http://nairobi.iom.int, was re-launched in March 2012, please have a look at the important role they play in Kenya, the Horn of Africa, and for some programmes, sub-Saharan Africa.

As the head of the Business Solutions division, James oversaw and managed the business-side activities for client-directed projects, including new product / service development for the user portal, off-portal services, and ad-hoc projects, as well as product-release preparation (documentation, training, press release information, etc). Direct internal clients included user groups from various strata and roles, as well as internal groups including Sales, Customer Support, Finance and Billing, and IT's Development, Infrastructure, and Systems Analysts. External clients included Yahoo! Japan's Auction and Shopping services, as well as Citigroup Japan and other recognized e-commerce leaders in the ValueCommerce service.

As the Product Marketing Manager for the ValueCommerce affiliate network business reporting to VP Product Marketing, I was responsible for creating business plans for the development of new services and features, managing the resolution of reported issues (bugs), conducting market research for future services and development, and the business-side representative in all business projects. For issue tracking and management, I managed Jira-based issues and supported response to IT requests. With network growth and market ecosystem changes, I led formal and informal market research activities to better understand the needs of advertisers and ad-displaying websites. In preparation for software releases, I was responsible for system-wide announcements to users, updates to the online help and FAQ content, release-specific content, and maintaining the overall look and feel of the service brand. Additionally, I was responsible for internal communications, documentation and training to internal users (Customer Service, Billing, Sales, etc). Weekly, I presented regular and ad-hoc reports on project status / schedules / issues to executive management and managers across all divisions company wide. I also supported product managers in other business arms (hosting, search, domain registration) as necessary.

Seconded to Canon Inc., I supported the fulfillment of the ValueCommerce translation service contract with Canon's Ink Jet Quality Assurance Division. I was responsible for maintaining Canon quality and consistency in Quality Assurance Division's out-bound English language collateral. The scope of this work included: translation, editing, and proofreading of all service-oriented documentation, such as printer service manuals, service- and quality-related correspondence on issues and parts notifications to worldwide regional and national service companies; conducting, leading, and translation at new product service training events, at which overseas service managers visit Japan to receive training on new products and technologies; translating, editing, and proofreading all user-directed responses to letters, faxes, phone calls and emails; and assisting with various projects as needed. Additionally, I was responsible for continued data mining, analysis, and reporting activities to support the ValueCommerce head office using Oracle business intelligence tools, and contributed to the hosting service newsletters.

Supporting the Marketing and Customer Operations Groups, I was responsible for improving the organization's understanding of the target audience of prospective advertisers and ad displaying websites, acting as project liaison with IT developers, and delivering customer-facing documentation in Japanese and English. Additionally, I continued publication of the hosting services newsletter. In performing my roles, I conducted research internally, using business intelligence and data mining tools, presenting reports to executive management on historical and emerging trend patterns, as well as externally, converting user research into business requirements and use-case scenarios. Further, I was responsible for distributing affiliate marketing email newsletters, including drafting and analysis of customer satisfaction surveys and response data. As needed, I supported business-side representation on development issues, including assisting in testing and issue documentation, and developed user manuals in English and managed the fidelity of the translation team's Japanese language version.

Seconded to Canon Inc., I supported the fulfillment of the ValueCommerce translation service contract with Canon's Ink Jet Quality Assurance Division. I was responsible for maintaining Canon quality and consistency in Quality Assurance Division's out-bound English language collateral. The scope of this work included: translation, editing, and proofreading of all service-oriented documentation, such as printer service manuals, service- and quality-related correspondence on issues and parts notifications to worldwide regional and national service companies; conducting, leading, and translation at new product service training events, at which overseas service managers visit Japan to receive training on new products and technologies; translating, editing, and proofreading all user-directed responses to letters, faxes, phone calls and emails; and assisting with various projects as needed. Additionally, I was responsible for creating newsletter content for the ValueCommerce hosting division's newsletter on a monthly basis.

McGill MBA Japan alumnus.

New information to plan, implement, and measure the impact of digital strategies that are suited to today’s customers and integrated with their traditional marketing and business goals.