James Gray

Maintaining the highest standards across all quality and regulatory matters for the company as a whole through leading the development, implementation and maintenance of John Bell & Croyden's quality and regulatory systems.

Overseeing the pharmaceutical wholesale team, UK contract services, pharmacy and clinical services teams, and resourcing and supporting these departments as appropriate.

Acting as Responsible Person for John Bell & Croyden's Wholesale Dealer's Authorisation. Co-ordinating the activities of the wholesale department, including the stockrooms, the Dispatch department, web and mail order sales and customer service, comprising 10 members of staff in total. Ensuring the team follows the company’s SOPs and operates within all applicable legal requirements. Dealing with enquiries from potential customers from around the globe, going on to set up their accounts and deal with their orders. Assisting with the introduction of new SOPs and processes. Dealing with the day-to-day administration and issues that arise within the department.

Managing key wholesale accounts both around the UK and across the globe such as hospitals, clinics, other wholesalers, manufacturers carrying out clinical trials, as well as governmental institutions such as the UN and foreign embassies in the UK. Sourcing of human and vterinary licensed and unlicensed pharmaceuticals, OTC products, chemicals, diagnostic aids and medical equipment. Organising shipments ranging from export of cold-chain items to large consignments of fragile injections, ensuring that all paperwork and clearance is arranged and that the goods get to where they need to be as swiftly as possible. Setting the price structures for accounts, ensuring that factors such as volume, risk, labour-intensiveness and knowledge of an individual account’s expectations are considered to maximise overall potential profit. Obtaining licences from the Home Office to allow us to export and import Controlled Drugs, and collating the information for the Annual Drug Return, and permissions from the MHRA to import unlicensed drugs and coordinating the purchasing and supply of such products.

Managing client relations, invoicing and logistics for a contract with the Foreign Commonwealth Office to supply prescription for diplomats working overseas. Fulfilling orders placed on the John Bell & Croyden and Lloyds Pharmacy websites, including updating customers on their order status and working with the purchasing team to ensure adequate stock. Carrying out mail orders for our customers, and answering calls placed to the store.

Liaising with customers over the telephone who were in the process of cancelling their credit card. Handling customer enquiries and negotiating terms and conditions of card services. Selling benefits of American Express and using persuasion techniques. Creating forecast reports using figures and spreadsheets, sending emails to management and processing new terms with the customers.