James Alexander Julier

Technical Product Manager at Wifinity

Responsible for planning, implementing and delivery of large-scale build to rent, event space, co-working and hotel networks. Primarily Project based WFH, with extensive travel. Third Line escalations and site visits for client issue resolutions. Coordinated and collaborated with local partners and vendors to deliver project requirements. Produced detailed high-level designs at the bid phase, with low levels designs for the planning, installation and implementation phases. Worked on cross functional teams internally collaborating on road mapping, documentation, and training materials.

Grew department from reactive incident only support with single part time employee, to a tiered 1st/2nd/3rd line service desk capable of offering fully managed services with NOC, full remote monitoring and support capabilities. Designed and implemented internal systems and processes, their intergrations into COTS systems creating a productised service offering that drove year on year growth within the buissness, while reducing field site visits for support by a factor of 10. Responsible for build and design of our data centres, virtualised infrastructure such as WLAN Controllers, Radius servers and vFirewalls. Productised infrastructure into one of the UKs first managed cloud wifi services (WAAS), iterating and expanding upon this year on year to add Location, Analytics and Authentication (cloud) as a Service product offerings. The managed service offering and cloud Products became the primary driver of growth within the buissness, and allowed for an increase across sales support and engineering from a head count of 15 to a head count to 35. Alongside developing our solutions, I lead initiatives to: Reduce our technical debt and eliminate tribal knowledge by documenting systems, technical procedures and SOPS into Confluence (Wiki), this was adopted company wide after seeing the sucess in the engineering department. Introduce a management software solution Connectwise, to manage the service desk and projects. This similarily was adopted by all department, and was intergral in our ISO9001 certification along side our documentation. I also held accountability for some aspects for health and safety, attaining IOSH certification.

In addition to my major responsibilities as Service Desk Manager / Engineering Manager I often acted in a Principal Engineer role to supplement and enhance the teams I managed. Main Responsibilities: Design and deploy functional networks (LAN, WLAN, WAN) Configure and install software, servers, routers and other network devices. Build and maintain, production virtual environment for core infrastructure. Monitor network performance and integrity Resolve issues tiers of support have escalated by troubleshooting cloud and on premise infrastructure Automate tasks and monitor their effectiveness Mentor team members on technical issues Create, oversee and test security measures (e.g. access authentication and disaster recovery) Communicate with clients on escalated issues Maintain complete technical documentation including High Level Design proposals, and Low Level post win documentation. Survey using Ekahau or Airmagnet, performing spectrum analysis, and report writing. Suggest and implement improvements to network performance, capacity and future scalability for our various clients.

Responsible for defining solution architecture for WLAN, PTP and PTMP systems. Senior engineering lead responsible for professional service consultants and field teams performing site surveys, validation surveys, network designs, licensed and unlicensed point to point links, as well as joining team members in their work to troubleshoot and support.

Responsible for network site surveys, WLAN and LAN, as well as reporting HLD/LLD output. Implementation of small to large LAN and WLAN implementation, often with complicated integration or cutover requirements.

Day to day involment with buissness start up, finding new revenue streams, day to day managment of a small business.