James Agostinelli

- Lead the negotiation, drafting, and renewal of supplier contracts and agreements. - Build and maintain strong, strategic relationships with key suppliers and vendors. - Collaborate with sourcing and procurement teams to identify and onboard reliable suppliers. - Assess and mitigate risks related to supplier contracts, including legal, financial, and operational risks. - Ensure compliance with regulatory requirements and company policies.

- Oversee all business operations across the CX, Warehouse, Finance, Inventory and Sales departments. - Define and track key performance indicators (KPIs) for operational effectiveness. - Use data-driven insights to drive decision-making and continuous improvement initiatives. - Lead, mentor, and develop high performing teams. - Foster a high-performance culture focused on accountability, collaboration, and innovation. - Evaluate and optimize workflows, systems, and procedures to reduce inefficiencies and costs. - Develop and manage company budget. - Oversee procurement and vendor management processes to ensure quality, cost-effectiveness, and reliability. - Ensure that products meet established quality standards and specifications. - Maintain organized records to support audits, compliance, and continuous improvement.

- Manage the organization’s day-to-day operational activities to ensure efficiency and effectiveness. - Implement systems and procedures that drive productivity and streamline operations. - Recruit, train, and manage staff across the CX, Warehouse and AR departments. - Monitor expenses and implement cost-saving initiatives. - Align operational strategies with organizational goals and support business growth. - Ensure compliance with regulatory requirements, safety standards, and internal policies. - Maintain quality control procedures and address issues proactively. - Serve as key liaison across company departments to ensure cohesive business operations.

- Assist the COO in company Operations Management including the CX and warehouse team. - Identify inefficiencies in operational processes and suggest improvements. - Track inventory levels and coordinate supply ordering and delivery. - Prepare operational reports for senior management

- Lead and managed the customer experience team to provide timely, helpful, and personalized support to customers. - Analyze customer feedback, behavior, and usage data to identify pain points and drive platform improvements. - Develop and implement strategies to enhance user engagement, retention, and satisfaction for our customers and employees. - Collaborate cross-functionally with sales and inventory teams to ensure the customer voice is reflected in platform features and communications.

-Identify, evaluate, and select suppliers based on quality, cost, reliability, and service. - Conduct market research to find new suppliers and stay updated on industry trends. - Prepare, process, and track purchase orders ensuring accuracy and timely delivery. - Coordinate with suppliers and internal teams to manage order fulfillment. - Work with inventory and warehouse teams to maintain optimal stock levels. - Plan procurement to avoid shortages or overstock situations. - Maintain accurate records of purchases, contracts, and supplier performance. - Prepare regular procurement reports for management review.