james abraham

service desk engineer

About

Experienced Tech looking for new opportunities. A (Help Desk or Desktop Support) role with an established company whom I can grow with effortlessly and continue in the field of Information Technology. Specialties: VPN configuration, phone configuration, PC troubleshooting, hardware repair, OS installation/deployment, customer service,

Country

united states

City

philadelphia

Industry

information technology and services

Skill

troubleshooting, windows 7, networking, laptops, hardware, windows xp, windows server, software installation, help desk support, microsoft office, operating systems, printers, customer service, vpn, windows, microsoft excel, active directory, cisco technologies, routers, microsoft sql server, software documentation, access, computer hardware, microsoft word, technical support, powerpoint, inventory management, highly detail oriented, information technology, break/fix, software deployment, desktop deployment, os installment, phone etiquette, phone configuration, servers, virtual private network, microsoft powerpoint

Experience

windows 7 migration technician

mercy hospital of philadelphia

2014-1 - 2014-5 · 5 mos

Re-imaging and renaming computers from Windows xp to Windows 7. Replacing hard drives on broken laptops and PCs. Configuration and troubleshooting of printers, scanners, PCs, and laptops.

food service worker

eurest dining services gsi commerce

2010-3 - 2012-7 · 2 yrs 5 mos

Made food to order, stocked coolers, took money

service desk engineer

forman mills

2017-2 - Present · 9 yrs 8 mos

* Phone Support, creating and closing tickets in ticketing system (Spiceworks), escalating if needed * Adding, and deleting new users in Active Directory * Imaging new laptops, desktops, setting up docking stations, and monitors * Troubleshooting and configuring stores and corporate via remotely using Dame ware or in person * Troubleshooting Kronos, Installing and troubleshooting MS Office 365, MS Windows 10

help desk specialist

pjp - penn jersey paper co

2013-8 - 2014-1 · 6 mos

Network monitoring, Password resetting, Printer Configuration and troubleshooting, and Reimaging computers. Troubleshoot issues, adding new users to Active Directory, and Exchange, change toners in printers and troubleshooting them as well; Solved issues with sales reps and / or end users via phone or in person.

windows 7 migration technician

cigna healthcare compucom

2013-6 - 2013-7 · 2 mos

Backing up data on desktop and laptops then installing Windows 7 and doing data restores.

technical support engineer

shipcom wireless

2014-5 - 2015-11 · 1 yr 7 mos

* Implementation of new software for VA hospitals nationwide. Setting up software and hardware(SERVERS), as well as other peripherals @ the hospitals. End result is: Saving more lives.... * Phone Support, assisting the newly formed helpdesk with resolving issues from previous and new clients * Onsite Lead IT Technician which led the team in installing new Dell PowerEdge servers in VA hospital server rooms, installing LCD tray and KVM switches as well in server room. * Managed a team of 12 technicians. Hardware and software troubleshooting. * Connectivity and troubleshooting, desktop and email configuration/ support * Configured new handheld devices and installed new proprietary software on handhelds as well as setting IP addresses for all of the devices. * Connected new wires to the new devices, created clusters and VMs on new servers. * Inventoried new IT equipment for project, setup demo setup which included training laptops, projectors, and handhelds.