Jamal Ahmed

• Managed accurate inventory records using ERP system, ensuring seamless operations. • Conducted regular stock counts, identified discrepancies, and resolved issues promptly. • Inspected incoming shipments for accuracy and quality, maintaining high standards. • Collaborated with procurement, sales, and logistics teams to align inventory levels with business needs.

Procurement Specialist | Furniture Leaders | Jeddah, Saudi Arabia As a dedicated Procurement Specialist at Furniture Leaders, a subsidiary of the esteemed Balubaid Group of Companies (BGC), I play a pivotal role in optimizing procurement processes and enhancing supply chain efficiency. Key Responsibilities: -ERP Management: Utilize ERP software to meticulously monitor inventory levels, preventing stockouts, and ensuring timely replenishment to meet customer demands. -Sales Collaboration: Collaborate closely with the sales team to generate and analyze weekly reports, tracking key performance indicators to identify trends and opportunities for improvement. -Purchase Order Processing: Orchestrate efficient purchase order processing, ensuring accuracy and timeliness in all transactions. Draft accurate proforma invoices to facilitate smooth order fulfillment and payment processing. Achievements: - Implemented proactive inventory monitoring strategies, significantly reducing stockouts and minimizing supply chain disruptions. Skills Developed: -Procurement Strategy: Developed and implemented procurement strategies to optimize purchasing processes and minimize costs while maintaining high-quality standards. -Analytical Skills: Leveraged data analysis tools to generate insights and drive informed decision-making in procurement and inventory management. -Project Management: Demonstrated strong project management skills in leading the ERP system implementation, ensuring timely execution and effective change management. -Collaboration: Fostered collaborative relationships with cross-functional teams, including sales and finance, to achieve common objectives and drive business success. In my role as a Procurement Specialist at Furniture Leaders, I am committed to driving continuous improvement and delivering strategic value to the organization through effective procurement practices and supply chain management.

• Welcomed and registered guests at the Sparkle Event, ensuring a positive first impression. • Guided attendees to designated areas while providing on-site assistance. • Supported event operations and managed crowd flow in a fast-paced environment. • Collaborated with the event team to maintain a smooth guest experience.

- Supported pre-match and post-match press conferences, ensuring smooth coordination between teams, media, and event officials. - Managed press and media control zones, enforcing access rules and maintaining professional conduct within restricted areas. - Assisted in organizing media workflows including set-up, seating, timing, and communication protocols. - Acted as team leader for a full day, supervising the media ops team, delegating tasks, and reporting to supervisors. - Facilitated interactions between media, players, and event management to ensure efficient coverage and information flow.

IT Technician | IPOWER | Jeddah, Saudi Arabia As a Field Service Technician employed by IPOWER and contracted to serve SNB (AlAhli), I played a pivotal role in ensuring the smooth operation of technology infrastructure across various branches. Key Responsibilities: -On-Site Support: Traveled to SNB (AlAhli) branches to provide hands-on technical support, including the installation and configuration of hardware and software components. -System Upgrades: Led system upgrade initiatives by installing and configuring compatible software, ensuring that SNB (AlAhli) systems remained up-to-date and optimized for performance. -Server Connectivity: Established secure connections between devices and the server, facilitating seamless data transfer and access to centralized resources. Achievements: - Successfully completed numerous on-site installations and configurations, contributing to the efficiency and reliability of SNB (AlAhli) branch operations. - Received accolades for executing system upgrades with minimal disruption, enhancing overall productivity and user satisfaction. Skills Developed: -Technical Proficiency: Demonstrated expertise in hardware and software installation, configuration, and troubleshooting, honed through practical experience in diverse branch environments. -Project Management: Effectively managed time and resources to ensure timely completion of installations and upgrades, meeting or exceeding client expectations. -Communication: Established clear and concise communication channels with branch staff, fostering collaboration and understanding throughout the support process. -Adaptability: Thrived in dynamic environments, quickly adapting to evolving technologies and operational requirements to deliver superior service. My tenure as a Field Service Technician with IPOWER provided valuable experience in delivering comprehensive technical solutions to meet the unique needs of SNB (AlAhli) branches, further solidifying my expertise in the field.

Traffic Marshal | Saudi Motorsport Company | Jeddah, Saudi Arabia As a dedicated Traffic Marshall at the F1 Circuit event organized by the Saudi Motorsport Company, I played a crucial role in ensuring the smooth flow of vehicular and pedestrian traffic within the event premises. This experience provided me with an exciting opportunity to contribute to the success of a high-profile motorsport event. Key Responsibilities: - Coordinated with fellow marshals to manage traffic patterns and ensure safety protocols were followed. - Directed vehicles to designated parking areas, optimizing space utilization and minimizing congestion. - Assisted in emergency response procedures and communicated effectively with event organizers and other staff members. - Collaborated with local authorities to implement traffic management strategies aligned with event requirements. Achievements: - Successfully maintained an efficient traffic flow, contributing to the overall positive experience of event attendees. - Received commendations for quick and effective response during unexpected situations, showcasing adaptability and problem-solving skills. Skills Developed: - Communication: Effectively conveyed instructions to drivers and pedestrians, fostering a safe and organized environment. - Teamwork: Collaborated seamlessly with fellow marshals and event staff to achieve collective goals. - Crisis Management: Demonstrated composure and quick decision-making during unexpected challenges. This experience not only enhanced my organizational and communication skills but also provided me with a unique perspective on large-scale event management within the dynamic world of motorsports.

• Developed charts and graphs for reporting statistical analysis • Supported audio and video equipment in conference rooms • Maintained weekly project status reports and updates on resulting outcomes • Responded to user requests for service, troubleshoot problems and help develop solutions • Communicated with a team that includes analysts, engineers, and quality assurance testers in order to coordinate and document application development and testing • Answered initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems • Logged call activity & resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 • Decided whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation and provided technical assistance to web administrators and acted as a liaison between developers and end users • Advised users on how to resolve hardware and software problems • Installed and upgraded hardware, cables, operating systems and/or appropriate software • Referred more complex or intractable problems to appropriate IT professionals • Researched possible solutions in user guides, technical manuals and other documents • Reported commonly occurring queries to detect underlying problems • Maintained a log of work in progress, calls received, actions taken and problems detected

Guided students through assignments and clarified questions for several Information and Communication Technology, Mathematics, and Statistics courses.

• Supported proteges in personal, technical and educational matters • Created a welcoming and friendly environment for new coming students • Educated about what services APU offers • Promoted to and encouraging proteges to participate in various events Achievement: proteges credited his experience participating in the mentorship program as a reason to become a mentor

Part of a team that supports and welcomes new and returning students to university. Responsibilities included: • Created a welcoming and friendly environment for new students’ first days at university, proactively reduced emotional stress by assessing what a particular student's next steps will be and setting them up for success • Helped students navigate campus and directed students to proper departments to resolve their problems • Answered questions, promoted Orientation events & provided information about services APU provides • Collaborated with the team and perform related duties as directed by the Program Manager

• Reviewed workflow charts developed by programmer analyst to understand tasks computer will perform, such as updating records and modified existing databases to make changes • Reviewed procedures in database management system manuals for making changes to database selected and entered codes to monitor database performance and to create production database • Specified users and user access levels for each segment of database • Planned, coordinated, and implemented security measures to safeguard information in computer files against accidental or unauthorized damage, modification, or disclosure • Tested programs or databases, correct errors, and made necessary modifications • Made requested changes, updates and modifications to database structure and data • Ensured database security, integrity, stability, and system availability • Maintained database backup and recovery infrastructure • Reviewed and analyzed data from multiple internal and external sources • Communicated analysis results and made recommendations to senior management

· Prepared monthly, quarterly and annual financial statements; assisting with regulatory reporting · Performed internal audit procedures and preparing internal audit reports · Kept track of the onsite operations of the office environment including facilities, janitorial and office equipment · Performed office and administrative duties to assist executive management · Reviewed general ledger accounts and preparing and adjusting journal entries · Performed account analysis and reconciliation, including bank statements · Completing administrative forms, such as expense reports for supervisor · Attended and took notes at meetings and assisted manager in collecting legal and factual documents · Communicated with vendors, and other parties · Worked directly with the project manager to create timelines  advertising, brochures, presentations, promotional displays

• Entered information quickly and accurately from a variety of sources into a computer database • Maintained solid customer relationships by handling questions and concerns with speed and professionalism plus resolved customer complaints, managing database records, drafted status reports on customer service issue • Used market research data to establish product pricing • Possessed deep knowledge of business product offering and value proposition • Follow organisational policies and regulations that affect the Sales department • Answered product and service inquiries as well as suggesting information about additional products and services • Resolved product and service issues by clarifying the customer’s inquiries, cause of problem and explaining the best solution for the customer • Recommended potential products and services to management by collecting customer information and analyzing customer needs • Processed, verified orders, loaded, transported, and delivered items to clients or businesses in a safe, timely manner • Assisted with loading and unloading items from vehicles and accepted payments for delivered items • Reviewed orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied

This UK affiliated APU-DMU Dual Degree Program is offered under an approved collaboration in accordance with the QAA UK Quality Code for Higher Education for the Assurance of Academic Quality and Standards in Higher Education as published by the United Kingdom Quality Assurance Agency (QAA)

Located in Malaysia, Kuala Lumpur, Technology Park https://www.apu.edu.my/our-courses/undergraduate-studies/school-computing-technology/bsc-hons-computer-science-specialism