Jalaludin Baloch

Retail Branch Manager Proven retail leader with over 20 years of experience driving sales growth, customer satisfaction, and operational excellence. Successfully achieved year-on-year FX/ROI targets, reduced out-of-stock levels below 3%, and maximized supplier rebate opportunities through strategic negotiations and follow-ups. Expert in leading cross-functional teams, optimizing workforce productivity, and implementing process improvements that enhanced efficiency and compliance. Skilled in managing inventory turnover, promotional planning, and supplier relations to boost profitability and customer loyalty. Recognized for building high-performing teams, ensuring top hygiene and safety standards, and consistently delivering results aligned with company goals.

Oversaw operations across 8 retail branches, ensuring compliance with hygiene, quality, and service standards while driving sales and operational excellence. Reported directly to the Operations Manager. Key Achievements & Responsibilities: Directed branch operations, including staffing, layouts, merchandising, promotions, and equipment approvals. Maintained top-tier hygiene and quality standards across all stores, in line with ADFCA requirements. Prepared and monitored budgets, aligning financial planning with sales movement and business growth. Conducted competitor price surveys and product tracking to strengthen market position. Supported branch managers with daily/weekly/monthly target achievement through structured action plans. Implemented staff and manager rotation strategies to boost performance and meet store demands. Developed standard operating files, weekly checklists, and structured reports for operational consistency. Proposed and evaluated potential new branch locations to support expansion strategy. Fostered a culture of accountability, teamwork, and continuous improvement across all branches. Impact: Successfully enhanced operational efficiency, strengthened compliance with food safety and retail standards, and ensured sustainable growth through disciplined leadership and strategic execution.

Dynamic retail leader with proven success in managing end-to-end store operations, optimizing financial performance, and driving customer satisfaction. Experienced in leading a team of 46 staff members while ensuring compliance with operational standards, HACCP requirements, and company KPIs. Key Responsibilities & Achievements: Oversaw daily store operations, ensuring full compliance with HACCP hygiene standards (90%+ weekly audit targets). Monitored product life cycles, expiry tracking, and movement logs to reduce wastage and improve inventory turnover. Directed purchasing and LPO preparation based on item movement analysis and market trends. Implemented stock clearance strategies for slow-moving items and optimized warehouse receiving and storage practices. Ensured accurate planogram execution, price updates, and competitor price surveys to maintain market competitiveness. Designed and managed staff schedules, leave plans, and performance monitoring; developed Duty Manager rosters during absences. Trained and motivated a workforce of 46, promoting discipline, professional appearance, and customer-first service. Led supervisor meetings and daily briefings to align priorities and targets across all departments. Oversaw returns, inter-store transfers, and stock deliveries to ensure operational efficiency. Managed CAP reports and external audits, consistently securing HACCP certification. Handled customer complaints with professionalism, ensuring timely resolutions and customer retention. Controlled and optimized trade and financial performance, including: Annual Turnover (ATO): $7M Profit & Loss (P&L) oversight, margins, and cost control (COGS/operating expenses).

Responsible for frontline operations and customer service excellence, with strong focus on cashier management, sales reporting, and compliance with company standards. Key Responsibilities & Achievements: Ensured smooth operations at checkout counters during peak and non-peak hours by allocating and supervising cashiers effectively. Handled customer queries, complaints, and escalations with professionalism, ensuring satisfaction and loyalty. Oversaw daily operations including price accuracy, barcode issues, and unknown item resolution. Prepared detailed reports on sales growth, recap, cashier over/shorts, operator productivity, and cash office performance for Department Heads and Accounts. Managed cashier performance through scheduling, daily supervision, staff meetings, weekly evaluations, and continuous coaching. Controlled financial operations: daily/monthly closing, tender exchange, safe procedures, refunds, exchanges, shortages, and deductions. Implemented and monitored compliance with company procedures and operational standards. Coordinated leave planning, vacation/offset management, absence tracking, and sick leave monitoring. Managed ordering and consumption control of shopping bags and other supplies. Oversaw receiving and stock control, including expiry checks, slow-moving stock clearance, and LPO preparation. Maintained perfect knowledge of store products, sections, and supermarket applications (SMA). Participated in management meetings, briefings, and regular staff communication to align with business goals. Impact: Improved checkout flow and reduced waiting times during rush hours. Strengthened reporting accuracy and accountability in cashier and office cash handling. Contributed to higher customer satisfaction and smooth daily store operations through hands-on leadership.

Main Responsibilities Develop and manage schedules for cashiers, supervisors, main safe staff, customer service, and trolley personnel, ensuring smooth daily operations. Oversee vacation planning, offset management, and attendance tracking, including sick leave, absences, and time-punch reports. Monitor and authorize manager/price overrides; prepare and review daily reports including unknown items, shopping bag consumption, and keyed item transactions. Follow up on bank cheque processes and prepare shortage/absence deduction reports for cashiers. Manage daily shopping bag stock ordering and consumption tracking. Prepare and verify exchange and refund reports to ensure compliance with company policies. Implement and review operational procedures to maintain efficiency and accuracy across functions. Handle customer complaints with professionalism, ensuring timely resolution and improved satisfaction. Actively participate in meetings, briefings, and staff discussions, ensuring proper follow-up on action points. Conduct weekly staff performance evaluations, providing feedback to improve productivity and service standards. Ensure strict compliance with operational and company procedures at all times.

Main Responsibilities • Perfect control at front line or check outs. • Perfect control during rush hours. • Allocating cashiers according to the flow of the customers. • Helping customers and cashiers to meet their requirements. • Handling customers’ problem, complaint & finding solutions. • Attending customers in a professional way. • Handling breaks for cashiers according to flow of the customers. • Wrong price, items without barcode, unknown items follow up. • Perfect knowledge of SMA (Supermarket application). • Preparing daily hourly sales growth comparison. • Preparing daily reports: store total Recap, cash reports, terminal productivity, over & short, office cash report & operator performance, for Dpt. Head & accounts. • Checking cashiers’ over & short, • Perfect in daily & monthly closing procedures. • Perfect in tender exchange & adjustment and middle pick up procedures. • Perfect procedure follows up.

Main Responsibilities • Turn over treatment. • Counting cashiers’ sales at every shift & making tally with the final pick up slip. • Preparing a bank deposit of daily sales. • Reconciliation of foreign currency, gift voucher, credit card etc. • Preparing loan, cash float for the cashiers. • Preparing files on daily basis. • Preparing TDR (Treatment Des Recettes) or Income management on a daily basis. • Updating gift voucher & prepaid card sales and balance sheet. • Preparing change request. • Archiving files. • Preparing deposit control sheet, sales control & safe receipt. • Entering exchange & refund voucher by serial Number. • Perfect in main safe procedures • Main safe supervisor (Central Cash Office Main Safe) • Checking a bank deposit. • Checking TDR, safe control, sale control, safe receipt, gift voucher & balance sheet. • Checking cash collection receipt and bank Deposit slips. • Checking exchange & refund voucher on daily basis. • Preparing reports for Dep’t. Head on daily basis. • Updating files on daily & monthly basis. • Dealing with the bank regarding change request. • Analyzing change consumption on daily basis. • Sending change request on weekly basis according to daily change consumption. • Dealing with the CIT (Cash in Transit) company. • Perfect control on cash floats & cash movement to avoid any cash discrepancy.

Cashier (Operating customers) • Serve customers properly • Greet and smile • Handling cash in proper way • Handling customers in a professional way • Carefully handling cash • Final pickup fast • Should not keep customer waiting more than 5 min • Using scan more than manual • Fast and active in all processes