jakub wojciechowicz

I was employed as Night Manager / Duty Manager in this hotels. This required me to address the requirements of all guests in the hotel and ensure the smooth running and co-operation of all departments within the hotel.

Mortgage Quality Team In the Mortgage Quality Team, I worked with staff nationally to provide them with the training and skills necessary to ensure that mortgage applications are Right First Time. I engaged stakeholders by understanding their mind-set and working behaviours and then offering my own in-depth knowledge of Lending and Deposits policies and processes within a trusting and professional environment to improve process efficiency. Outcome auditing demonstrated that this led to measurable improvements in RFT applications, which meant both improved customer experience and retention in the long-term. Implementing these deliverables required well-developed interpersonal and communication skills to ensure accurate handover of information. Given the busy workload of this role, process engineering and improvements were organised, prioritised and balanced for maximal efficacy.

Retail Mortgages Within my role in Retail Mortgages, I supported the branch network in mortgage-related queries and advised CSAs on existing lending policy. I was able to do this through my expert knowledge of regulatory and compliance issues. This improved the capabilities of the branch network and ensured sustained customer satisfaction. I also underwrote POD A cases (Good Credit Score mortgage applications) to the branch network on new mortgage lending, managed the tracker rate porting project, supported the TRS project and dealt directly with the Lending Unit on behalf of the branch network.

Central Team The Central Team was a customer-facing team, responsible for keeping consumers informed and involved in any changes to their accounts. My role was to manage this team of 10 members, ensuring that they are both trained and capable of fulfilling these requirements and to ensure that all team members had a relentless customer focus.

Back Book Management Work here involved resolving problem areas in mortgage management across the bank’s entire customer base. Whenever the bank was audited by the Financial Regulator and existing processes were found to be inadequate, I was required to develop new and efficient processes that would adhere to legal guidelines. This was often under intense pressure, due to potential penalties from the Regulator and required in-depth knowledge of internal and external regulatory decisions.

Mortgage Retentions Unit I was recruited by Ulster Bank to establish this new unit, through close liaison with business stakeholders and partners. I achieved this by planning and implementing end-to-end retention procedures from the customer through to the bank. I created IT management information (MI) processes to document and resolve customer concerns with their mortgages. By addressing these in a timely manner and documenting the success of the project, I was able to justify the existence of the unit and demonstrate profitability.

In PTSB I was responsible for answering any customer enquiries, communicating with branches for whom I took calls, supporting other staff, escalating critical situations where relevant and organising social events for the staff.

I was employed as Night Manager / Duty Manager in this hotels. This required me to address the requirements of all guests in the hotel and ensure the smooth running and co-operation of all departments within the hotel.

Welcome to Ulster Bank on LinkedIn. We're here to keep you up to date with news from Ulster Bank, our products and services, sponsorships, business reports and latest career opportunities with us. We're festival partner of Galway International Arts Festival 11th - 24th July 2016.Ulster Bank was founded in 1836 and is part of The Royal Bank of Scotland (RBS). We're a major retail and business bank in the Republic of Ireland and Northern Ireland offering a range of banking products and services such as current accounts, mortgages, business and corporate banking.For more information about Ulster Bank please visit our website:NI - www.ulsterbank.co.uk RI - www.ulsterbank.ieUlster Bank Social Media House Rules apply: www.ulsterbank.ie/socialmedia Northern Ireland - Ulster Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Republic of Ireland - Ulster Bank Ireland DAC is regulated by the Central Bank of Ireland.

Subjects studied: Algebra with Geometry, Mathematical Analysis I, II and III, Spherical Astronomy, Astronomy, Electronics, General Physics I, II, III, and IV, Quantum Physics I and II, Mathematical Methods in Physics, Programming C, C++, Pascal, Mathematical Methods in Astronomy, Astrophysics.