Jakub Więckiewicz

Technik ds. obsługi klienta @ TP

About

I am an open-minded and fast-learning individual with a passion for customer service. I have been working in the customer service and back-office sector since the beginning of my professional career, specializing in German-speaking markets. I am fluent in Polish, German, and English, which allows me to communicate effectively in an international environment. I am constantly seeking opportunities to develop my skills and gain new experiences.

Country

Poland

City

Gmina Brodnica

Industry

Information Technology & Services

Skill

Experience

Technik ds. obsługi klienta

2025-3 - Present · 1 yr 7 mos

I work as a Customer Support Technician on the German Fiserv project. I provide remote phone support for payment terminals, assisting clients with technical issues and troubleshooting.

Obsługa klienta

2025-1 - 2025-3 · 3 mos

Remote back-office work for the Trade Republic project entails providing customer support in German. Responsibilities include managing account-related requests, verifying documents, processing transactions, and ensuring adherence to financial regulations. This position is primarily administrative, with no direct phone communication, requiring precision, analytical skills, and fluency in German for efficient correspondence.

Obsługa klienta

Majorel

2023-7 - 2025-4 · 1 yr 10 mos

Remote back-office work for the Zalando project - involves supporting customer service operations in German. Responsibilities include handling inquiries via email or chat, processing orders and returns, and ensuring accurate data entry. The role focuses on backend administrative tasks rather than direct phone interactions, requiring strong attention to detail, problem-solving skills, and proficiency in German for effective communication.