Jakub Skulski

E-commerce specialist @ Driventic

About

My professional interests are primarily focused on e-commerce, the development of modern business models, and the DACH market. I am particularly interested in strategies for scaling online sales, digital marketing, and the development of startups and technology-driven projects. I continuously follow trends related to e-commerce, process automation, and brand development across European markets. I use both German and English in a business environment, further developing my competencies in communication and international cooperation.

Country

Poland

City

Wroclaw Metropolitan Area

Industry

Information Technology & Services

Skill

Kontakt z potencjalnymi klientami, Piłka nożna, Marketing, Sprzedaż, E-commerce, Media społecznościowe, Marketing sportowy, Angielski, Polski, Niemiecki

Experience

E-commerce specialist

Driventic

2025-11 - Present · 11 mos

Piotrków Trybunalski i okolice

- Managing global e-commerce orders in cooperation with the regional sales and product management department and developing measures to achieve objectives - Connecting customers with the online store and providing support during the implementation process - Coordinating with customer service in case of questions or problems in the online store and during the ordering process - Managing key customers and their specific requirements and maintaining customer-specific settings such as delivery terms or payment methods - Monitoring and optimizing order processing, including quotation and workflow approval processes - Ensuring efficient order processing, invoicing, and shipping processes - Supporting the integration of customer solutions - Supporting complex ordering processes, e.g., framework agreements or call-off orders - Coordination between the online store, ERP, PIM, CRM, and other systems - Collaboration on the further development of the B2B online store, e.g., by introducing new features such as self-service portals - Market observation and identification of technological trends in B2B e-commerce

Customer Service Specialist

PPG Poland

2025-6 - 2025-11 · 6 mos

Wrocław

- Communicating with customers through phone and e-mail in english and german - Making use of shared mailbox for business communication and categorize and archive messages in line with guidelines - Processing orders in time and responding promptly to customer requirements - Monitoring replenishment items and their availability in the warehouse - Building sustainable relationships and trust with customers through open and interactive communication

Customer Support Specialist

Fibermarkt

2024-6 - 2025-3 · 10 mos

Kraków

- german-speaking customer support - translations of texts into german - handling inquiries from users - e-mail / chat / telephone - technical support in the construction of fiber optic networks - content management on portals - SEO optimization of websites - e-commerce market analysis

Junior Customer Support Specialist

Fibermarkt

2023-3 - 2024-6 · 1 yr 4 mos

Kraków

IT Analyst

Computacenter

2022-11 - 2023-3 · 5 mos

- communication with international clients in German and English - daily conversations in English and German - gaining IT knowledge

Intern in the marketing department

Kanri Soft

2021-10 - 2022-3 · 6 mos

- research and analysis of competition, external environment and investors - preparation of databases of companies from the industry 4.0. sector - detailed analysis of the competition

Junior communication and sales specialist

Basket Pro Sp. z o.o.

2021-3 - 2021-7 · 5 mos

Wrocław, Woj. Dolnośląskie, Polska

- observation of social media of athletes and clubs with which the company cooperated - contact with potential clients - search for possible additional outlets - creating customer databases in Excel