Jakub Rybak

• Acting as a SAP Authorizations internal consultant • SAP profile and role development in different SAP systems • Changing roles and profiles in line with customer requirements and SAP best practices • Assignment and removal of roles and profiles • Implementation of bug fixes for authorization related issues • Error/system logs analysis and development of workarounds and permanent solutions • Utilizing SAP Solution Manager for a compliant ChaRM process • Handling of Requests for Service, Requests for Information, Requests for Change and incidents • Translating business needs into technical solution • Cooperating with 1st and 3rd line support and project teams

• Serving as L1 Support in Global Support Team for web-based applications in German and English • Serving as User Support in various SAP systems • Serving as User Support in Microsoft O365 environment • Receiving and responding to submitted support tickets, incoming calls and e-mails regarding application problems • Investigation on troubleshooting of problems in production systems • Identification, failure analysis and problem solving via phone or email • Incident recording and tracking in a ticketing tool • Handling of web-based application-related specific questions • Incidents processing to other support groups • User management in various systems • Establishing FAQ for users • Creating and updating of knowledge base • Taking part in interesting projects, like automation project

Aplikacje Informatyczne w Biznesie

e-Commerce

Biznes Elektroniczny