Jair Ramírez Ángeles

Currently focused on strengthening skills in IT infrastructure, data analysis and applied technologies through structured learning and projects.

Trader with a disciplined and analytical approach to financial markets, focused on price action, volume analysis, and macroeconomic context. My trading process prioritizes risk management, statistical reasoning, and structured decision-making over speculative behavior. I focus on evaluating scenarios objectively and maintaining consistency through repeatable and data-driven methodologies. My strategy? Volume footprint + Market structure / Price Action My favorite ticker? XAUUSD

Reviewed and evaluated insurance claim documentation submitted by insured clients after loss events, validating policy coverage according to established terms and conditions. Analyzed claims to determine eligibility for payment and communicated outcomes clearly and empathetically to clients. Managed sensitive and high-stress customer interactions, requiring strong communication skills, confidentiality, and conflict management.

Provided customer-facing technical support in a high-volume call center environment, responding to user inquiries and troubleshooting functional and technical issues remotely. Guided users in the correct use of point-of-sale (POS) systems and web-based platforms, assisting with configuration, navigation, and issue resolution. Documented incidents, user issues, and resolution steps, escalating unresolved cases to appropriate internal teams when required. Delivered clear guidance to users in sensitive or high-pressure situations, ensuring effective communication, data confidentiality, and adherence to security and operational procedures.

Conducted field surveys for telecommunications infrastructure projects, collecting on-site measurements and documenting existing network elements. Digitized field data using CAD software to produce technical drawings and supported cost estimations for infrastructure deployment. Delivered technical documentation to Telmex teams responsible for physical installation.