Jainulabidin (Imran) Mohammed

Transformational Leader offering over 19 years of multi-cultural experience in administering complex IT projects, service delivery, steering processes transformation and leading & training voluminous teams across various industries. Leveraged skills in interfacing with CXO & business leaders for evolving strategic vision, portfolio review and successful completion of projects; effective in developing, transitioning and customizing processes in line with specified guidelines. Expertise in concepts of end-to-end project planning and implementation from scope management, to activity sequencing, effort, risk analysis to quality management in line with guidelines and norms; headed various services, support, development, and enhancement projects. Exhibited leadership in designing and implementing ITIL service management model. Proficieny in building command centre from scratch; successfully established command centre with a seating capacity of 200+ and 75+ employees in various organizations. Exhibited leadership in spearheading the entire transition operations right from scratch including process stabilization, performance monitoring, key metrics development, resource deployment and stakeholder reporting. Played a crucial role in various organizational level initiatives such as Global People Strategy Council Member, Voice of Employee Engagement, CSIPL (Citi Chennai) Site Leadership Committee Member. Established IT divisions from scratch, involving design of strategy & execution roadmap, objectives and operating procedures. Contributed to the business, technology, people, innovation vision and direction by influencing strategies and monitoring execution of major technology initiatives; skilled in mapping business processes, devising reengineering plan, steering transformation of organizational practices with focus on leveraging IT as a strategic tool.