Jainam Fifadra

Conduct detailed and routine yard checks to verify trailer locations, monitor equipment condition, and maintain up-to-date inventory records in the company’s tracking system. Coordinate the efficient mobilization and allocation of equipment to meet operational demands across terminals and customer sites. Manage trailer banks by planning equipment positioning to support daily shipping and receiving schedules while minimizing idle time and optimizing utilization. Oversee the return process for empty trailers and containers, ensuring prompt turnaround to support ongoing logistics operations. Confirm that all inbound equipment arrivals are accompanied by accurate and signed Proof of Delivery (POD) documentation; proactively follow up with customers or drivers to collect missing PODs. Collaborate with dispatch, operations, and dock teams to ensure timely communication of equipment status, priority shipments, and special handling requirements. Support administrative processes for the equipment and operations departments, including data entry, reporting, and updating digital logs to improve workflow efficiency. Assist with problem-solving and coordination during peak operational periods to ensure on-time movement of goods and minimize equipment-related delays. Communicate with external partners and internal departments to resolve discrepancies in equipment tracking or documentation. Uphold safety and compliance standards while performing yard and equipment inspections, ensuring adherence to company and transportation regulations. Participate in continuous improvement initiatives aimed at optimizing fleet management, asset utilization, and overall operational efficiency.

Ensured timely and accurate data entry, driver check-ins/outs, and load assignment communication. Monitored undelivered reports and maintained POD compliance to optimize delivery performance. Responded promptly to customer requests, such as tracing shipments and resolving OS&D issues. Processed invoices, purchase orders, and ensured accurate record-keeping for maintenance schedules. Conducted regular dock checks and collaborated with dispatch, dock, and driver teams to meet customer requirements. Provided consistent updates on load statuses, tracking progress, and ensuring communication with drivers and customers. Responded to customer inquiries via phone and email, providing exceptional service and resolving issues promptly. Managed logistics and dispatch operations independently while collaborating effectively with team members to meet business objectives. Handled office duties such as answering phones, taking messages, and addressing day-to-day administrative tasks. Utilized strong organizational and multitasking skills to prioritize and complete various dispatch-related tasks efficiently.

Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations. Operating scanners, scales, cash registers, and other electronics. Balancing the cash register and generating reports for credit and debit sales. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer. Processing refunds and exchanges, resolving complaints. Bagging or wrapping purchases to ensure safe transport.

Answering phone and responding to email inquiries from potential guests in a timely and respectful manner Maintain a database for condominium residents, act as liaison between guests and other departments/tenants Received incoming course inquiry emails and shared them to the concerned person on the same day Developed, modified and maintained filing or documentation practices Maintained guest files and records in electronic and paper form using electronic software Greeted walk-in visitors, listened to their enquiry and set-up appointment with the right staff Operated office machines and maintained them in good working condition and a clean office environment Proficient in handling online platforms for conference calls such as Zoom, MS TEAMS, doxy.me, Skype to communicate with customers

Managing up to 3200 products twice a week, receiving stocks, and filling shelves on the floor, played a crucial role in the renovation and expansion of the store on its 100th year anniversary Performed visual merchandising, developed client relationships with 20 customers per day by solving diverse customer queries from financial transactions to product information and communication for stock inquiries Handle customer complaints (both on phone and in person) by providing solutions often within a time limit to ensure the customer is satisfied Worked closely with colleagues which impacted consumer complaints were solved with 95% efficiency Developed an understanding of the products inside and out to become capable of answering any questions from customers

Developed and executed strategies for clients by analysing current industry trends and issues affecting clients' business. Preparing business analysis report to forecast sales potential with suggestions to capitalise on current brand strategy Executed strategies within client budgets which grew businesses up to 173% Maintained client relationship resulting in 73% of retainer deals with the sales pitch Created monthly timelines, and monthly social media performance reports, recognized gaps and insights to develop strategies to develop a plan for marketing campaigns Assessed, evaluated, and analysed brand identity, business performance, and strategy of clients’ products and services Handled 13+ clients at a time aligning with client objectives, expectations, timelines and communicating the changes, and giving directions to internal team members and created social media strategies while managing client Social Media channels (Facebook, Instagram, LinkedIn, YouTube, Whatsapp) for clients

solving customer enquiries . Ensuring all safety protocols are followed