Ishika Jain

Sr. Business Analyst @ Capital One

About

Result-driven analyst with expertise in finance and business analytics, skilled at transforming data into actionable insights. With experience at PwC, Amazon, and Akshay Plastic Industries, I have led process improvements, achieved cost optimizations, and driven customer satisfaction. Proficient in advanced statistical techniques with knowledge of Python, R, SQL and Tableau, I thrive on solving complex challenges and delivering measurable impact. Seeking analytical roles where I can leverage my skills to drive data-driven solutions and contribute to organizational success.

Country

United States

City

New York

Industry

Management Consulting

Skill

Analytics, Financial Reporting, Tableau, Requirements Gathering, Management, SQL, R (Programming Language), Python (Programming Language), Business research, Accounting, Finance, Statistics, Business Administration, Microsoft Word, Scrum, Generative AI, Artificial Intelligence (AI), Business Strategy, Conditional Generation, Responsible AI

Experience

Sr. Business Analyst

Capital One

2025-7 - Present · 1 yr 3 mos

Senior Business Analyst

Akshay Plastic Industries

2024-3 - 2024-5 · 3 mos

Delhi, India

1.Identified business challenges hindering delivery process by conducting customer sentiment analysis to categorize ~1,000 customer feedback entries using SQL, advanced Excel and Tableau 2. Implemented process adjustments based on customer feedback and feasibility analysis, improving delivery efficiency; driving a 22% increase in customer satisfaction

Business Analyst

Akshay Plastic Industries

2023-10 - 2024-3 · 6 mos

Delhi, India

1. Spearheaded market research, surveying ~1,500 customers; leveraged business analysis to identify root causes of dissatisfaction and refine business strategies for improvement by analyzing feedback 2. Collaborated with cross-functional teams in-person and virtually, communicating findings to drive effective decision making in process improvements; boosting productivity to reduce cost by 15%

Finance Analyst

PwC India

2022-5 - 2023-9 · 1 yr 5 mos

Gurugram, Haryana, India

1. Devised strategy for preparing Tax Audit Report and created Python script to automate data consolidation from eight reports; cutting task time by 75% by eliminating repetitive work 2. Analyzed ~800K customer records using Excel and Tableau, applying data cleaning, VLOOKUP, and pivot tables to identify trends; achieving 100% collection targets 3. Led initiative in collaboration with technical team to develop and test tool to automate collection process; reducing task time by 20%, from 10 to 8 hours per employee 4. Managed end-to-end accounts receivable process, including daily billing, work-in-progress adjustments, contract modifications & collections; ensuring 100% accuracy and timely operations

Vice President

Placement Cell, VSBS, VIPS - TC

2022-2 - 2022-6 · 5 mos

Corporate - Head Coordinator

Placement Cell, VSBS, VIPS - TC

2021-10 - 2022-2 · 5 mos

Student Coordinator

Placement Cell, VSBS, VIPS - TC

2021-1 - 2021-10 · 10 mos

Event Manager

TEDxVIPS

2021-11 - 2022-3 · 5 mos

New Delhi, Delhi, India

Team Lead Intern

Amazon

2021-6 - 2021-8 · 3 mos

Delhi, India

1. Engaged as a level 3 stakeholder at Amazon Logistics last mile operations; led two-month project, consulting with station team, manager and team leads to identify solutions for improving metrics 2. Analyzed ~300K customer entries using advanced Excel, identified key issues and implemented strategies to improve customer return process; boosting KPIs by 7% (Picked-in-slot) and 4% (FDPS) 3. Secured full-time offer for delivering high-impact results by enhancing customer experience

Vivekananda International Conference 2020

Vivekananda Institute of Professional Studies

2020-1 - 2020-1 · 1 mo

Participated in Vivekananda International Conference 2020 on Sustainability, Governance & Responsibility held during 23rd - 24th January, 2020 at Vivekananda School of Business Studies, Vivekananda Institute of Professional Studies, Delhi