JAIME M.
GLOBAL HEAD OF RETAIL AND CUSTOMER CARE @ Nestlé Nespresso SA
About
As the Global Head of Retail and Customer Care at Nespresso, I lead the Customer Facing channels. From defining the global Customer Experience strategies, designing the boutique concept, CX journeys and operations to deploying the global network and managing the property portfolio. Passionate about creating a consumer-obsessed culture. I also mentor and develop young talent for organizational success, as part of my commitment to create collaborative and diverse teams.
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Switzerland
Consumer Goods
Gestion lujo, Gestión de la innovación, Gestión estratégica, Prevención de pérdidas, Marketing omnicanal , Dirección ejecutiva, Desarrollo de relaciones, Gestión del rendimiento, Gestión de proyectos, Recursos humanos internacionales, Experiencia del cliente, Formación, Satisfacción del cliente, Gestión del talento, Servicio de atención al cliente, Análisis de negocio, D2C, Retail, Merchandising, Fashion
Experience
GLOBAL HEAD OF RETAIL AND CUSTOMER CARE
Nestlé Nespresso SA
Vevey, Vaud, Suiza
GLOBAL HEAD OF RETAIL
Nestlé Nespresso SA
Lausanne, Canton of Vaud, Switzerland
SENIOR DIRECTOR OF INTERNATIONAL RETAIL. Executive Committee Member
MANGO
BARCELONA
MANAGING DIRECTOR - MANGO MAN - Executive Committee Member
MANGO
BARCELONA
BUSINESS DIRECTOR ASIA
MANGO
Singapur, Singapur
REGIONAL DIRECTOR ASIA PACIFIC
MANGO
Singapur, Singapur
RETAIL OPENINGS COORDINATOR
MANGO
Education
SDA Bocconi
Brand Management
IMD
Reinventing Luxury Program
IMD
Management and Innovation
IMD
Strategy & Execution Program
Strategic Planning and Execution of transformation strategic initiatives
MIT Sloan School of Management
Change management
Leadership and Change Management
Columbia Business School
Digital Strategies for Business Transformation
Digital Transformation
Emeritus
Digital Marketing
Digital Marketing Tools
UPC School (Universitat Politècnica de Catalunya)
INDUSTRIAL MANAGEMENT
IUT d'Aix Marseille
Industrial Enginnering
Universitat Oberta de Catalunya
EAST ASIAN STUDIES
JAIME M.'s Contact Information
Phone
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