Jaideep Phalke
Technical Support Engineer @ Shimadzu Oceania Pty Limited Medical Systems
About
• Sustain a high level of performance exceeding the expectations of management in a suitable role to achieve company & personal goals • Sustain quality at work through intelligent use of systems, processes and discipline • Secure a prosperous future for the immediate family
Australia
Greater Melbourne Area
Hospital & Health Care
Medical Imaging, X-ray, DICOM, Radiology, Biomedical Engineering, Medical Devices, Hospitals, Customer Service, Healthcare, PACS, Field Service, Cath Lab, Customer Satisfaction, Healthcare Information Technology, Management, Mammography, Quality, Analysis, English written, Excel
Experience
Technical Support Engineer
Shimadzu Oceania Pty Limited Medical Systems
Melbourne, Australia
Field Service Engineer
AGFA HealthCare
Brisbane, Australia
- Installation, maintenance and break-fix service for hardcopy and computed radiography solution - Telephonic, remote and on-site support for the same products for Queensland - Adhere to the business processes governing the revenue and spare
Deputy General Manager – Service & Marketing
AGFA HealthCare
Mumbai Area, India
- All the responsibilities as Service Manager (India) - Complete ownership of Electronic License Management Software for India - Product Marketing and training for Computed Radiography Solution - Cross functional support for direct sales in Key Accounts
Service Manager (India)
AGFA HealthCare
Mumbai Area, India
- Manage a team of over 28 and growing qualified and competent field executives - Generate reports to capture various performances in service and share with global functional in-charges - Ownership of business results like revenue, cost, receivables, contract capture for service - Management of Spare Parts logistics and Inventory - Provide technical support to team, in a situation of need
Global Support Engineer
AGFA HealthCare
Melbourne, Australia
- Provide telephonic support and remote support to installed base across globe through ‘follow the sun’ principle of Agfa, mainly for the hardcopy and computed radiography solution - Tier II support function for Australia following a call centre
Manager – Technical Service
AGFA HealthCare
Mumbai Area, India
- Installation, maintenance and break-fix service for hardcopy and computed radiography solution - Telephonic, remote and on-site support for the same products for India - Improve contract capture and coverage - Adhere to the business processes governing the revenue and spare
Customer Service Specialist
GE
Mumbai Area, India
- All responsibilities as Sr. Customer Engineer - Conduct training for FSEs for Mammography & C Arm modality - Mentor GE’s quality initiative ‘Six Sigma’ within Mumbai branch employees
Sr. Service Engineer
GE
Mumbai Area, India
- All the responsibilities as Customer Service Engineer - Telephonic and on-site support for Mammography & C Arm modality for India - Extensive work in planning including site designs for CT, MRI, Cath Lab modalities
Customer Service Engineer
GE
Mumbai Area, India
- Installation, maintenance and break-fix service for Mammography, Cath Lab, C Arm and R & F Systems - Preventive Maintenance for CT Scanner and MRI modality - Improve contract capture and coverage for the same products
Sales & Service Executive
Instromedix India
Mumbai Area, India
- Sales and after sales support for Ventilators, Monitors, ECG Units, Defibrillators, Electronic Beds
R & D Engineer
BioTech India
Mumbai Area, India
- Develop an EMG Unit to capture electric activities associated with muscle movements
Education
University of Mumbai
Biomedical/Medical Engineering
- Major subjects included were Microprocessors in Biomedical Instrumentation, Biomedical Instrumentation, Radiology and Medical Imaging, Human Biology, Biochemistry, Biomechanics - Worked with ‘X Rays & Electromedicals Private Limited’ from July, 1993 to December, 1993, as a integral part of the curriculum - Successfully developed an ‘Auditory Stimulator’ from a concept, design, PCB Art work, assembly as a product and developing technical documentation during industrial training for M/s X Rays & Electromedicals in 1993
Jaideep Phalke's Contact Information
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