Jae Sohn

Federal Support Engineering - Manager 2 @ Datadog

About

As a Technical Support Engineering Manager at Datadog, I lead a team of engineers who provide technical support and solutions to Datadog's customers. I am passionate about delivering high-quality customer service and solving complex technical problems. I enjoy working with Datadog's diverse and collaborative team, where I can learn from and contribute to Datadog's mission of providing end-to-end visibility and monitoring for modern cloud environments.

Country

United States

City

Denver Metropolitan Area

Industry

Computer Software

Skill

Linux, Customer Experience, Python (Programming Language), Amazon Web Services (AWS), Cloud Computing, REST APIs, Customer Service, Technical Support, Account Management, Team Management, Leadership, JavaScript, Python, React.js, Fashion, Marketing, Trend Analysis, Analytical Skills, Object-Oriented Programming (OOP), Software Development

Experience

Federal Support Engineering - Manager 2

Datadog

2024-10 - Present · 2 yrs

Denver, Colorado, United States

Technical Support Engineering - Manager 2

Datadog

2024-3 - 2024-10 · 8 mos

Denver, Colorado, United States

Technical Support Engineering - Manager

Datadog

2022-6 - 2024-3 · 1 yr 10 mos

Denver, Colorado, United States

Solutions Engineer at Datadog

Datadog

2021-4 - 2022-6 · 1 yr 3 mos

Denver, Colorado, United States

Software Engineer

Jsohnfile

2020-8 - 2025-1 · 4 yrs 6 mos

Aurora, Colorado, United States

Co-Founder

JEMS IMPORTS INC. DBA VIVACE GROUP

2012-5 - 2018-9 · 6 yrs 5 mos

Greater Los Angeles Area

Fashion Jewelry design, manufacture, import, and distribution company.

Personal Banker

Bank of America

2011-6 - 2012-4 · 11 mos

New Jersey, United States

-Aided customers in opening, managing and optimizing their bank accounts and other products -Pursued leads and potential customers to expand services and products offered -Provided advisory services for clients regarding available financial services -Referred clients to financial specialists in the event of specialized needs -Resolved issues regarding customer accounts

Account Executive

IDEA DESIGN CONCEPTS

2009-1 - 2011-6 · 2 yrs 6 mos

-Coordinated sales accounts, sales operations, and marketing plans -Mastered and maintained vast knowledge of clients' business, competition, latest industry news and trends. -Monitored client budgets and billing process for accuracy and timeliness. -Participated in Pricing with various clients with type of customized products/orders the client desires