Jad Humeidan

Heading Sales via all digital channels (Direct, OTAs) Holidays / Vacations Ancillary Products Global Distribution (DGSs)

Heading sales development in relation to all digital sales channels for Oman Air. Including Online Travel Agents (OTA's), Omanair.com website, Closed User Groups (CUG's), and mobile. Having a 9-digit USD global sales target for eCommerce. • Sales via diverse digital channels • Customer management / customer and market research • Channel management • Digital Marketing • Social Media (more than 1.5 million followers) • Online Ancillary Revenue and Merchandising. • Marketing via online channels including Search Marketing, META Search, PPC, and Affiliate Marketing Programs. • Webtools and Analytics • eDevelopment and online sales tools

General Manager at Oman Air

Charged with building Oman Air Holidays into a standalone brand for the airline. Responsibilities include bottom-line profit and loss (P&L) of the Holidays (Vacations) Department, manpower and HR, managing staff and customer expectations, and managing suppliers and partnerships. Duties included: Sales: o Inbound (into Oman) and outbound (globe-to-globe) holiday sales o Online sales and Dynamic Packaging Global presence via Oman Air sales offices, GSA's, and product marketing partners. Tactical Marketing Strategy development Managing multilingual Call Center Supplier Relationships: o Contracting and negotiations o Hotels, car hire, tour operators, destination management companies (DMC's), travel insurance providers, event management companies, etc. Partner Relationships: o Bank for co-branded cards, Frequent Flyer Program, Duty Free Corporate account and government accounts management Customer Resource Management (CRM): o Customer Database with travel history, preferences, marketing activities, etc. Product Development and Contracting Operations management: o Land arrangements, logistics, drivers, guides, etc. Projects: o Developing online sales tools and dynamic packaging system o Developing sales brochures and marketing material Customer service management Human Resource management for Holidays Department

Airline Management Consultant for a Joint Venture project in Oman.

Various senior management positions within Qatar Airways, including: Manager Commercial Development and Strategy Head of Qatar Airways Holidays Manager Commercial Project Manager Qatar Airways Facilities Manager Global Network On Time Performance (OTP)

Manage the start-up of new stations throughout the Qatar Airways network. Manage the Project Management Office (PMO). Leading dozens of Projects and Programs. Charged with developing the Annual Business Plan for the Commercial Department. Commercial representative to the Qatar Airways’ Five Year Plan Committee. Manage Commercial Dashboard development. Coordinator of QR’s “Sick Routes” Taskforce. Manage Commercial KPI’s Program Manager for Sales Force Automation and Sales Incentives programs

Holding responsible for P&L of the airlines' Holidays division, was charged with restructuring the Qatar Airways’ Holidays subsidiary (QR-Holidays) with two goals which were both reached; first, to expand the scope of QR-Holidays into a global operation, and secondly, to bring the subsidiary into profitability. Utilized change management experience to implement changes to the entire Holidays organization, including Staff, Organizational structure, Branding, Supplier relationship, Contracting, Sales platform, Online and offline presents, and much more. As General Manager of QR Holidays responsible for Inbound (Discover Qatar Brand) and Outbound (QR-Holidays Brand). Transformation resulted in a 352% improvement in revenue, with a strategic plan set in place for continues growth. Developed inbound and outbound business for Qatar Airways. Increased business with Tour Operators and Travel Management Companies (TMC’s). Developed Stopover Product. Implemented MICE strategy.

Projects: On Time Performance (OTP) New Doha International Airport NDIA Global Premium Lounges Qatar Airways Holidays Trasformation Global Office Construction and Renovation Doha International Airport Operations Optimization Radio Frequency Identifier Membership Cards - RFID Q-Ideas AeroSpace City Project Representative

Recruited by ATC of Ohio, one of the state’s largest healthcare services agencies, to help expand their operations throughout the state, and to start its Government Services Division. In a role akin to Manager of Business Development. Planned, directed, and launched the Government Services Division. Managed business development plan, sales targets, and operations budget for division. Launched a state-wide hiring campaign. Created and defined job descriptions, staff development plans, and employee policies and procedures. Successfully bid for, and performed contracts / projects for government agencies and private corporations.

Appointed Executive Director and charged with establishing a full-time central office in Columbus, Ohio, followed by three field offices in Cleveland, Cincinnati, and Dayton. Directed the establishment of new offices; setting budgets, and enlisting community support. Oversaw operations for all offices in Ohio; including fundraising, membership, hiring and training of directors and staff, and managing day-to-day operations. Headed the operations of CAIR’s four offices in Ohio. Acted as CAIR-Ohio’s spokesperson for hundreds of television, radio and newspaper interviews. Oversaw and directed all daily operations, functions, and decisions for all four Ohio offices. Created budgets including salaries, training, travel, programs, events, and operating costs. Created and defined job descriptions, development plans, and employment policies and procedures. Compiled weekly newsletter, wrote press releases and other informational publications. Planned events such as Annual Banquets, Monthly Open-House, and Professionals Luncheon. Oversaw hiring, training, and all personnel responsibilities

Launched IT solutions startup. After several months of building the organization an investor group was brought in to inject capital and take the organization to the next level. The company was focused on supporting small and medium size enterprises (SME's) in their IT, Systems, and Internet needs. Silhouette Solutions had local and international clientele. Directed all phases of startup with bottom-line P&L responsibility, reporting to the Board of Directors. Successfully outlined investor acquisition plan for startup. Created business development plan and operational launch plan. Successfully planned, directed and launched initial brand campaign. Conceptualized, created, planned and implemented programs ranging from strategic brand planning to direct-response tactical campaigns to bring about local and national visibility. Successfully created financially viable company within 4 months by securing industrial partnerships, effective branding and market awareness. Successfully bid for and performed contract for local government agencies and private corporations. Positioned company for acquisition to maximize return for investor group.

Coordinated activities for the sales organization, including screening and evaluating potential customers, and assessing clients’ needs. Assisted the Sales and Marketing department in designing and implementing campaigns (marketing and sales blitzes) to reach prospective clients. Assisted NetJets in assessing potential partnership in the Middle East (Saudi Arabia). Prepared product presentations, planned and coordinated customer briefings, and arranged travel logistics for key clients at NetJets customer events.

Hired by AeroSafe Inc., a leading aviation safety consultancy, to assist and support lead investigators in aircraft and aviation-related accidents/incidents. Utilized technical and mechanical experience to fit the pieces of the aviation puzzle back together. Investigated incidents including crashes, near misses, and call backs. Utilized knowledge of aircraft and flying to assist in the preparation of accident reconstruction by test pilots. After only a few months at AeroSafe Inc., was recruited to manage airport operations at Darby Dan Airport (6I6) a privately held Public-use (FAA) suburban Columbus airport operated by AeroSafe under the name Columbus Executive Airport. As an Aviation Incident Technical Investigations Associate: Conducted analysis of data with regards to aviation incidents. Participated as part of team conducting investigation of aircraft crashes. Part of Emergency Rapid Response Team. Participated in airport and aviation infrastructure security tests and analysis. Wrote reports outlining conclusions of aircraft crash investigation. Prepared exemplar aircraft for accident reconstruction.

Hired by AeroSafe Inc., a leading aviation safety consultancy, to assist and support lead investigators in aircraft and aviation-related accidents/incidents. Utilized technical and mechanical experience to fit the pieces of the aviation puzzle back together. Investigated incidents including crashes, near misses, and call backs. Utilized knowledge of aircraft and flying to assist in the preparation of accident reconstruction by test pilots. After only a few months at AeroSafe Inc., was recruited to manage airport operations at Darby Dan Airport (6I6 / 750A) a privately held Public-use (FAA) suburban Columbus airport operated by AeroSafe under the name Columbus Executive Airport. As Director of Columbus Executive Airport: Successfully revamped and revitalized airport operations. Developed business plan to increase tenants and traffic at airport. Managed daily operation of Fixed Base Operator (FBO). Implemented the development of an Airport Master Plan. Put into action a plan to achieve F.A.A. Instrument Flight Rules (IFR) certification for airport. Managed project to install and certify Non-directional Beacon (NDB) for aircraft navigation at airport. Oversaw renovations and paving of runway, taxiway and ramp area. Oversaw project to winterize aircraft and maintenance hangar and General Aviation building. Youngest manager of a public-use airport in the US (at 21 years of age).

Joint GAMP Program between Northwestern University-Kellogg School of Management and Indian School Of Business (ISB) Subjects covered included: - Strategy - Marketing - Innovation - Operations Strategy - Risk Management - Global Leadership - Positioning and Competitive Advantage - Stakeholder Management - Value Creation - Global Acquisitions - Capital Investments - Finance - Macro-Economics - Managing Multinational Organizations - Global Talent Management