Jaden Sim

• Led customer quality and failure analysis activities for SSD, eMMC, UFS and AI server storage products across OEM, automotive and industrial accounts in Taiwan, China, US, Japan and Korea markets, serving as the key quality contact for customers including XPENG Motors, Advantech and Dynabook. • Collaborated with RD and FAE teams on customer failure investigations for SSD, embedded and server storage products, including FW log review, NAND/FTL behavior analysis, PCIe host protocol analysis and embedded storage troubleshooting. • Specialized in root cause analysis and customer escalation management, including lesson learned deployment and horizontal corrective action implementation to prevent issue recurrence across similar platforms and products. Key Highlights Owner of a major field quality issue affecting ~400K storage devices, with potential replacement exposure exceeding USD 10M. • Data Analysis & Risk Control Estimated DPPM and future failure trend through RMA and technical data analysis, helping narrow down risk scope and avoid full recall or replacement. • After-Sales Service & Repair Solution Proposed and validated an alternative repair solution accepted for selected end-user cases, reducing after-sales cost and compensation exposure. • Validation & Supplier Investigation Support Planned validation tests to evaluate future failure risk, define possible root cause and support supplier investigation & responsibility discussion. • Analysis Flow Optimization Built a standard analysis and reporting flow for known failure cases, improving handling efficiency and reducing repeated analysis effort.

• Led automotive quality activities for automotive optical products in compliance with IATF 16949 standards, covering customer quality, supplier quality, process quality and manufacturing quality management. • Managed mass production quality activities including yield improvement, process optimization, inspection standard revision, customer complaint handling, RMA investigation and production issue resolution. • Worked closely with customers, suppliers and cross-functional teams on product specifications, inspection criteria, quality improvement and manufacturing issue resolution. • Conducted process audits, product audits, supplier quality reviews and failure analysis activities to improve product quality, manufacturing performance and risk reduction. • Experienced in APQP, PPAP, DFMEA/PFMEA, MSA, SPC and 8D methodologies for root cause analysis, corrective action implementation and continuous process improvement. • Familiar with MIL-STD based cosmetic inspection criteria and AQL sampling methodology. • Hands-on experience in MTF evaluation, spectrometer operation and optical measurement activities. • Improved glass lens yield from 78% to 97% within 6 months through defect analysis, process optimization and cross-functional collaboration. • Successfully prevented recurrence of customer complaints through corrective and preventive action implementation across similar products and manufacturing processes. • Supported early-stage automotive optical projects for Waymo, including cosmetic inspection criteria definition, MTF evaluation, reliability test coordination, equipment introduction and SOP/SIP establishment.

• Supported IATF 16949 quality management activities including quality documentation review and audit preparation. • Conducted root cause analysis and corrective actions for customer complaints and production-related issues. • Improved production processes through SOP standardization, process flow optimization and layout planning for stamping, welding and packing operations. • Managed machine maintenance planning and equipment performance monitoring, including MTBF, MTTF and MTTR analysis.

• Supported production efficiency improvement through work study and time study activities in a cross-functional team environment. • Assisted in FQC checklist establishment, layout optimization and operation method improvement for production processes. • Learned and applied SAP systems and Toyota Lean Manufacturing concepts in production operations.