Jade Kilbourn (née Levison)

Owning the full customer lifecycle for Enterprise accounts across EMEA. I partner with organisations to unlock the full value of their investment through strategic guidance and proactive engagement, with a deep focus on ROI and retention - passionate about turning great software into real business outcomes.

On a mission to uplevel how people work. Scribe’s Workflow AI platform helps organisations capture and optimise how work gets done. If you use a computer for your job, you need Scribe. scribe.com.

Totalmobile is a Field Service Management provider passionate about making work and the lives of mobile workers better. Managed a portfolio of the top 20 Utilities accounts, growing the ARR from £2.5 million to £3 million. Acted as Lead CSM for legacy-to-SaaS migration initiative, collaborating with C-suite execs and cross-functional teams. Strengthened customer relationships, leading to high-impact references that directly contributed to securing new business. Coordinated executive-level customer events and workshops for C-suite and key stakeholders, shaping a market-leading development roadmap for Commercial & Infrastructure.

Lead global Customer Success and Customer Support teams covering 4 time zones. Managed 76 high-revenue accounts, totalling £500,000 from onboarding through to renewal, with 83% retention rate. Increased data visibility across Sales and CS by working closely with CTO and CRO to design, build and roll out data integration and personalised data dashboard. Improved processes and internal training documentation to ensure the highest level of customer satisfaction was consistently achieved - 98% based on current client NPS.

Hired, onboarded and managed a small UK-based team, improving efficiency by creating and implementing strategies, playbooks and metrics, focussing on automation. 'HubSpot expert' within the business. Drove product improvements through cross-functional collaboration. Worked closely with Finance to improve invoicing system for client specific requirements. Achieved ISO 2001 and Cyber Essentials Plus. Delivered monthly client analytics to key internal stakeholders.

VETTING.com removes the hassle, friction and pain from the background screening process. Managed a small number of accounts, organising contracts, renewals and QBRs. First-line support for clients (B2B) and their candidates (B2C), reducing the SLA for time to close tickets by 50% and achieving an average of 4.3 stars on Trustpilot. Improved efficiency across the business by using HubSpot to create automated workflows and internal notifications across all departments. Created and proof-read website pages, as well as internal and client-facing documents.

International class teacher: 2018-2019: Year 1 2019-2021: Nursery

Supporting the sales team with contracts, client questions and requests and other admin areas.

Class teacher in a special needs school for children with autism and mild learning difficulties.

Class teacher working as part of a 4-person team to plan and deliver exciting and imaginative early years education to a total of 62 children.