Pick Yoke Hee

AI Safety and Red Teaming Analyst with experience evaluating multiple LLMs through adversarial prompting, data annotation, and multimodal testing. Focused on identifying model vulnerabilities and improving AI safety and trust. Fluent in Chinese and English with strong cross-functional collaboration skills.

Provide real-time interpretation for medical, financial, and Insurance clients, translating complex terminology (e.g., clinical procedures, contract clauses) with cultural nuance. Maintain L5 certification standards for accuracy and confidentiality in sensitive communications (HIPAA/GDPR). Support Limited English Proficiency (LEP) clients in crisis situations, ensuring clarity and compliance.

Specialized in evaluating and improving search quality across Google, YouTube, TikTok, websites and apps. Key responsibilities: • Analyzed search relevance to user intent (informational/navigational/transactional) • Expert in image intent analysis and AI voice response evaluation • Enforced content policies (spam/scam/harm) using E-A-T/YMYL standards • Provided feedback to enhance multimodal (text+image+voice) search algorithms

• Data Accuracy Maintenance Ensured 100% accuracy of global transit data in Apple Maps, including stations, lines, platforms, and platform halls. Conducted daily audits and updates of real-time transit elements (e.g., platform info, directional signs, headsigns) • Rapid Issue Resolution Addressed 50+ weekly user-reported issues (TRAPs) within strict 24-hour SLAs Efficiently identified data discrepancies through multi-source verification and global team collaboration • Multilingual Localization Optimized transit information display for English, Simplified Chinese, Traditional Chinese, and Malay users. Resolved data consistency issues across language versions. • Process Optimization & Innovation Streamlined data validation processes, reducing new transit system onboarding time. Developed quality control measures that decreased data errors.

Ensured precision and multilingual accessibility of global transit data for Apple Maps: • Data Standardization & Validation Processed 50+ daily transit entities (stations/lines/brands), implementing naming conventions for seamless navigation. Performed real-time audits of platform data, directional signs, and headsign displays • Multilingual Data Management Curated and synchronized transit information across English, Chinese (Simplified/Traditional), and Malay versions Resolved linguistic discrepancies in station naming and route information • Issue Resolution & Process Improvement Addressed 50+ weekly Transit Accuracy Problem (TRAP) reports through: - Source verification with local authorities - Coordination with global operations teams • Developed quality protocols that decreased system errors by 30%

Project Coordination & Team Leadership ・Led cross-functional collaboration to ensure on-time project delivery and compliance with requirements ・Conducted regular project meetings to identify proactively and resolve operational challenges Product Development & Supply Chain Optimization ・Managed end-to-end product lifecycle from market research to packaging design and testing ・Negotiated favorable vendor contracts, reducing procurement costs by 15% ・Implemented an automated inventory management system to optimize stock replenishment Digital Marketing & Market Expansion ・Developed high-conversion marketing content and managed Turkozy's official website and social media platforms ・Executed a structured social media marketing calendar to enhance brand engagement ・Pioneered a new product line of natural alcohol-based hand fragrances (sanitizers) during the pandemic E-Commerce Platform Management ・Launched and optimized sales channels on Lazada, Shopee, and www.turkozy.com ・Attended beauty and cosmetics trade shows to stay ahead of industry trends

Leadership & Operations ◦Boosted service KPIs 50% by coaching 5-member team ◦Streamlined productivity via performance evaluation systems ◦Conducted monthly aesthetic product trainings Business Growth ◦Developed 3 luxury medical-tourism partnerships ◦Drove 35% patient growth via 20+ healthcare events Marketing Innovation ◦Increased social engagement 35% through educational content ◦Launched 12+ monthly client education programs ◦Executed integrated online/offline campaigns

Curriculum Development & Instruction • Designed and implemented differentiated lesson plans for two distinct developmental stages (pre-K/K and elementary), adapting teaching methods for ages 4-6 and 8-12 • Facilitated daily hands-on learning experiences combining Montessori principles with play-based pedagogy • Increased classroom engagement by 40% through innovative reward systems and motivational techniques Student Development & Parent Relations • Cultivated individualized learning paths for 15+ students, addressing unique academic needs • Maintained exceptional 95% parent satisfaction rate through: - Weekly detailed progress reports - Structured parent-teacher conferences - Transparent communication channels ⦿ Supported lead teacher in all classroom operations while demonstrating independent initiative Inclusive Education • Created multisensory learning stations accommodating diverse learning styles (visual/auditory/kinesthetic) • Implemented comprehensive SEL program that improved: - Classroom behavior management - Peer-to-peer interactions - Emotional self-regulation ⦿ Developed concept-reinforcing educational games that increased knowledge retention

Earned with a Distinction